Community Care Coordinator

Catholic Charities of the Archdiocese of Chicago•Northlake, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. The Community Care Coordinator conducts annual resident assessments and service plans, coordinate referrals and community resources, facilitate educational and wellness programs, manage resident concerns and crisis situations, monitor service delivery and housing placement needs, collaborate with multidisciplinary teams, and continuously enhance skills to support resident well-being and organizational success.

Requirements

Associate's Degree (AA) in a related field of study
1-3 years relevant experience
Strong customer service skills, able to work well with a diverse population, great communication skills.
Previous experience completing assessment and evaluations.
Background check

Nice To Haves

Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study
3-5 years relevant experience
Previous experience completing assessment and evaluations specifically within the senior population.
Data entry experience preferred.

Responsibilities

Conduct annual assessments of the residents' needs using the prescribed resident application.
Research and maintain a network of service providers in the community.
Assist residents in the development of their annual service plans, including but not limited to providing referrals with professionals standards, and external requirements of a relevant regulatory, licensing or accrediting bodies.
Facilitate events and educational presentations for the residents and their families on topics including but not limited to health, wellness, safety, financial assistance, and residents rights.
Handle all resident and visitor complaints as well as crisis situations in consultation with their supervisory chain in compliance with CCAC/Programmatic policies and procedures and treats each case with sensitivity and expedience.
Coordinate the annual building assessment to identify residents who are frail and/or at risk.
Assist residents in the development of annual service plans.
Provide referrals to service agencies and service providers to the residents and monitor service delivery.
Assist management when necessary to permanently place a resident in a more appropriate setting.
Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.