Community Care Coordinator

Catholic Charities of the Archdiocese of Chicago•Palos Park, IL

About The Position

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to improve lives, strengthen and empower people, families, and communities, and be present to the needs of the times through the eyes of faith. The Community Care Coordinator supports resident well-being by conducting annual assessments and developing service plans; coordinating referrals and community resources; facilitating educational and wellness programs; responding to resident concerns and crises; monitoring service delivery and housing placement needs; and collaborating with multidisciplinary teams. The role also requires ongoing learning and skill development to contribute to team and organizational success. The position includes physical activities such as kneeling and moving between sitting, bending, kneeling, and standing multiple times a day; climbing up and down as many as three flights of stairs at a time; and lifting, pushing, and pulling up to 10 pounds. The employee must comply with applicable program requirements, including a background check.

Requirements

Minimum Associate's degree (AA) in a related field of study.
1–3 years of relevant experience.
Strong customer service skills.
Ability to work well with a diverse population.
Strong communication skills.
Previous experience completing assessments and evaluations.
Comply with applicable program requirements, including a background check.
Kneel and move between sitting, bending, kneeling, or standing multiple times a day; climb up and down up to three flights of stairs at a time; and lift, push, and pull up to 10 pounds.

Nice To Haves

Bachelor's degree (BA/BS) in a related field of study.
3–5 years of relevant experience.
Previous experience completing assessments and evaluations specifically within the senior population.
Data entry experience.

Responsibilities

Conduct annual assessments of residents' needs using the prescribed resident application.
Research and maintain a network of community service providers.
Assist residents in developing annual service plans, including providing referrals in accordance with professional standards and applicable external regulatory, licensing, or accrediting requirements.
Facilitate events and educational presentations for residents and families on topics such as health, wellness, safety, financial assistance, and residents' rights.
Handle resident and visitor complaints and crisis situations in consultation with the supervisory chain, following CCAC and program policies and procedures and treating each case sensitively and promptly.
Coordinate the annual building assessment to identify residents who are frail or at risk.
Provide referrals to service agencies and providers and monitor service delivery.
Assist management, when necessary, with permanently placing a resident in a more appropriate setting.
Collaborate with multidisciplinary teams to coordinate services and ensure comprehensive care.
Engage in ongoing learning, training, and skill development; seek and apply feedback to improve performance and contribute to team and organizational success.
Perform other duties and responsibilities as assigned.