Community Care Coordinator/Account Executive

Alternate Solutions Health Network•Akron, OH

About The Position

The Community Care Coordinator (CCC) provides patient healthcare coordination services and nurtures relationships with referral sources. The role transitions patients into the homecare setting and may include attending discharge or multidisciplinary rounds in acute care, ambulatory, and other health-system settings to share expertise and help patients transition between care settings. The coordinator identifies potential patients, determines home care eligibility, reviews insurance and medical documentation, assists with discharge planning, coordinates physician-ordered services and ancillary care, and serves as a resource for patients and facility partners. The role also supports awareness of agency services, maintains facility relationships, participates in care integration meetings, and completes clinical documentation in accordance with agency protocols and Medicare/Federal guidelines. The position is with Summa Home Health At Home and Hospice, part of Alternate Solutions Health Network.

Requirements

Associate degree with a minimum of two years of experience, or a combination thereof.
Valid driver's license and auto insurance in the employee's name as a driver.
Capable of meeting all physical demands.
Effective and compassionate communication skills and a positive attitude.
Problem-solving ability to handle situations and achieve the best possible outcome.
Attention to detail, observance, and ability to follow directions.

Nice To Haves

Preferred licensure in the state of services as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker (LSW).
Experience with patient referrals in the community and transitioning patients into home health care services.

Responsibilities

Identify future patients and determine eligibility for home care.
Review patient insurance and medical documentation.
Increase awareness of services offered by the agency.
Assist hospital and facility personnel with discharge planning.
Coordinate healthcare services ordered by the attending physician and coordinate ancillary services following discharge.
Serve as a resource for patients and promote their well-being as part of facility teams.
Service accounts to maintain facility relationships.
Review and complete clinical documentation in accordance with agency protocol and Medicare/Federal guidelines.
Participate in care integration meetings.
Build and maintain positive relationships with patients and clients, facility and hospital personnel, physicians, and other team members.
Notify the referring facility manager before contacting patients.
Transition patients to the homecare setting, including potentially attending discharge and multidisciplinary rounds.