Clinical Community Care Coordinator/Account Executive

Alternate Solutions Health Network•Akron, OH

About The Position

The Clinical Community Care Coordinator (CCC) provides patient healthcare coordination services for patients transitioning to home health care, while nurturing relationships with referral sources. The role supports care tailored to patients in their home setting and may involve attending discharge or multidisciplinary rounds in acute care, ambulatory, or other health-system settings to help coordinate transitions between settings. The coordinator also serves as a resource for patients and works with facility teams, physicians, and other care-team members. Duties and responsibilities may change or be assigned at any time.

Requirements

Associate degree with a minimum of two years of experience, or an equivalent combination.
Valid driver’s license and auto insurance in the employee’s name as a driver.
Capable of meeting all physical demands.
Effective and compassionate communication skills and a positive attitude.
Problem-solving ability to handle situations in a way that supports the best possible outcome.
Attention to detail, observance, and ability to follow directions.

Nice To Haves

Preferred: state licensure as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker (LSW).
Experience with patient referrals in the community and transitioning patients into home health care services.

Responsibilities

Identify prospective patients and determine eligibility for home care.
Review patient insurance and medical documentation.
Increase awareness of the agency’s services.
Assist hospital and facility personnel with discharge planning.
Coordinate healthcare services ordered by the attending physician and arrange ancillary services following discharge.
Serve as a resource for patients and maintain relationships with assigned facilities or accounts.
Promote patient well-being as part of facility teams.
Review and complete clinical documentation according to agency protocols and Medicare/Federal guidelines.
Participate in care integration meetings.
Build and maintain positive relationships with patients and clients, facility and hospital personnel, physicians, and other team members.
Notify the referring facility manager before contacting patients.
Attend discharge or multidisciplinary rounds in acute care, ambulatory, or other health-system settings as appropriate to support transitions of care.