Community & Business Banker

First Interstate•Garden City, ID

23d•Onsite

About The Position

The Community & Business Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, emphasizing First Interstate Bank’s Service Commitments and its vision and values. The position is located at the Garden City, Idaho branch. The banker assists clients in person and by phone, opens and maintains consumer and business deposit and credit products, originates personal loans, processes consumer and small-business loan requests, identifies and documents referrals to other business lines, and builds relationships through proactive outreach. Teller duties may also be performed as needed. The role requires accurate work, participation in community volunteer and financial education activities, and compliance with applicable banking regulations, policies, and procedures. The position requires a high school diploma or GED and 1–3 years of banking or related experience. An associate degree is preferred. The employee must obtain Registered Mortgage Loan Originator status under the SAFE Act within 30 days. Work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or General Education Degree (GED).
1–3 years of banking or related experience.
Registered Mortgage Loan Originator per the SAFE Act within 30 days.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft software programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to workload demands, accurate and complete work, personal initiative, and professionalism.
Regular and predictable attendance is required.

Nice To Haves

Associate degree.

Responsibilities

Deliver personalized client service in person and over the phone, answer questions, assist with issues, and offer solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small-business credit cards, and originate personal loans.
Process new consumer and small-business loan requests.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound engagement and proactive measures.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.