Community & Business Banker
About The Position
The Community & Business Banker delivers personalized service to clients and prospects by discussing their financial needs and providing appropriate solutions. The position maintains client relationships in keeping with First Interstate Bank’s Service Commitments, vision, and values. It is based at the Watertown, South Dakota Uptown branch. The role supports clients with consumer and small-business accounts, deposits, credit cards, and personal loans; processes consumer and small-business loan requests; and identifies referrals to other bank services. It also performs teller transactions as needed, documents client activity, participates in volunteer and financial education efforts, and follows applicable banking regulations, policies, and procedures.
Requirements
- High school diploma or GED.
- One to three years of banking or related experience.
- Registered Mortgage Loan Originator under the SAFE Act within 30 days of hire.
- Strong attention to detail and ability to follow verbal and written instructions.
- Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
- Working knowledge of personal computers, Microsoft software programs, and strong 10-key skills.
- Working knowledge of digital platforms, CRM systems, and emerging technologies.
- Ability to read and comprehend simple instructions and correspondence, and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to perform arithmetic calculations, compute rates and percentages, and interpret bar graphs.
- Ability to follow detailed but uncomplicated instructions and solve problems in standardized situations.
- Ability to complete work on time, adjust to workload demands, and meet deadlines.
- Ability to produce complete and accurate work and demonstrate initiative and professionalism.
Nice To Haves
- Associate’s degree.
Responsibilities
- Serve clients in person and by phone by answering questions, resolving issues, and offering solutions.
- Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small-business credit cards, and personal loans.
- Process new consumer and small-business loan requests.
- Hold financial conversations with clients and prospects to identify needs and recommend appropriate solutions.
- Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management.
- Build client relationships through outbound engagement and proactive measures.
- Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
- Complete work accurately with minimal errors.
- Participate in volunteer activities and financial education efforts.
- Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Paid time off in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependents.
- Exercise reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
