Community & Business Banker
About The Position
The Community & Business Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships in accordance with First Interstate Bank’s Service Commitments, vision, and values. This position is located at the Denver, Colorado Cherry Creek branch. The banker opens and maintains consumer and business deposit accounts and other financial products, originates personal loans, processes consumer and small business loan requests, and refers clients to other lines of business. The role also performs teller duties as needed, supports community volunteer and financial education efforts, and follows applicable banking regulations, policies, and procedures.
Requirements
- High school diploma or GED required.
- 1–3 years of banking or related experience required.
- Registered Mortgage Loan Originator per the SAFE Act within 30 days of employment required.
- Strong attention to detail and ability to follow verbal and written instructions.
- Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
- Working knowledge of personal computers, Microsoft software programs, and strong 10-key skills.
- Working knowledge of digital platforms, CRM systems, and emerging technologies.
- Ability to read and comprehend simple instructions and short correspondence, and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
- Ability to follow detailed but uncomplicated instructions and solve problems in standardized situations.
- Demonstrate timely completion of work, adaptability to workload demands, accuracy, initiative, and professionalism.
- Regular and predictable attendance is required.
- Travel as needed.
Nice To Haves
- Associate’s degree preferred.
Responsibilities
- Provide personalized in-person and phone service by answering client questions, assisting with issues, and offering solutions.
- Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small business credit cards, and originate personal loans.
- Process new consumer and small business loan requests.
- Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
- Identify and document referrals to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, using 360 View.
- Build client relationships through outbound engagement and proactive measures.
- Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
- Complete work accurately with minimal errors and meet expected deadlines.
- Participate in volunteer activities and financial education efforts.
- Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
- Perform other duties as assigned.
Benefits
- Generous paid time off and paid federal holidays.
- Child Care Assistance Program for eligible dependents.
- Exercise reimbursement program.
- Medical, dental, and vision insurance.
- Short-term and long-term disability benefits and life insurance.
- Flexible spending accounts and health savings account.
- Employee assistance program.
- 401(k).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
