Community & Business Banker

First Interstate•Watertown, SD

13d•Onsite

About The Position

The Community & Business Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships with an emphasis on First Interstate Bank's Service Commitments and in accordance with the bank's vision and values. This position is located at the Watertown, SD 5th St. S.E. branch. The banker serves clients in person and by phone, opens and maintains consumer and business deposit accounts and other products, originates personal loans, and processes consumer and small-business loan requests. The role also identifies and documents referrals to other business lines, builds relationships through proactive outreach, performs teller transactions as needed, participates in volunteer and financial education activities, and follows applicable bank regulations and procedures.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Registered Mortgage Loan Originator per the SAFE Act within 30 days required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft software; strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform arithmetic using whole numbers, fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to follow detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to workload demands, and ability to meet deadlines.
Produce complete and accurate work with professionalism; demonstrate personal initiative and serve as a positive example.
Regular and predictable attendance is required.

Nice To Haves

Associate's degree preferred.

Responsibilities

Deliver personalized service in person and by phone by answering client questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, consumer and small-business credit cards, and other listed products.
Originate personal loans and process new consumer and small-business loan requests.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Identify referral opportunities to Home Loans, Treasury Solutions, Merchant Services, Business Banking, Wealth Management, and other lines of business; use 360 View to document referrals and client activity.
Build client relationships through outbound engagement and proactive measures.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned duties.
Perform other duties as assigned.