Community Based Care Surveyor (Client Care Surveyor)

State of Oregon•Tigard, OR

3d•$5,714 - $8,764•Onsite

About The Position

The Oregon Department of Human Services’ Aging and People with Disabilities program is seeking a Community Based Care Surveyor (Client Care Surveyor) for its Community-Based Care team in Tigard, Oregon. The role supports person-centered services that promote safety, independence, and well-being for older adults and people with disabilities, while honoring choice, cultural preferences, and dignity. The surveyor conducts state licensing surveys of long-term care facilities and evaluates conditions for potential non-compliance. The work includes reviewing facility history and records, observing residents’ care and living conditions, interviewing residents, families, and staff, and inspecting facilities, including kitchens and food-preparation areas. The surveyor documents findings using specified computer software and applies state rules, guidelines, and professional judgment. The position combines community-based work with office work, with very limited work-from-home opportunities. The primary office is in Tigard, where training and trial service take place during the first nine months. The role requires regular, often overnight, travel Monday through Friday to counties across Oregon, for up to two weeks each month. Work takes place in busy and varying long-term care settings, may involve stressful or potentially trauma-inducing interactions, and requires mandatory reporting of abuse and neglect.

Requirements

Three years of experience in areas related to long-term care or nursing home administration, and one of the following: a bachelor’s degree in Health Science, Gerontology, Healthcare Administration, or Long Term Care Administration; a Registered Nurse license; or a Long-Term Care Facility Administrator license with a bachelor’s degree in health services.
A valid driver’s license and acceptable driving record.
LPN certification and/or experience does not meet the minimum qualifications.

Nice To Haves

Experience related to nursing in a long-term care setting or administration of a nursing care facility or assisted living.
Knowledge of Oregon State laws, rules, and regulations related to long-term direct-care programs and facilities.
Skill in critical thinking, investigation, independent judgment, and decision-making when applying laws, rules, policies, or procedures.
Ability to work successfully both independently and cohesively with a team, with self-awareness and a growth mindset.
Emotional intelligence, conflict-resolution skills, and professionalism in high-pressure or adversarial situations.
Experience using Microsoft Office programs, email, data entry, video conferencing, and instant messaging.
Technical-writing skills using the Principles of Documentation and experience creating clear, accurate, objective reports for medical, clinical, or long-term care investigations.

Responsibilities

Conduct state licensing surveys according to state protocols, guidelines, and time frames.
Review facility survey history, complaint investigation reports, and data reports.
Observe residents’ quality of care and life, including assistance with activities of daily living, staff interactions, nutrition, activities, and the environment.
Interview residents, families, and facility staff.
Review resident medical records and facility policies and procedures.
Evaluate conditions using Oregon Administrative Rules, state guidelines, and professional judgment to validate and determine findings of potential non-compliance.
Perform on-site inspections of long-term care facilities, including kitchens and other areas where food is prepared for residents.
Write reports of findings using specified computer software.
Serve as a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.