Nursing Facility Client Care Surveyor (Client Care Surveyor) – multiple positions and locations

State of Oregon•Tigard, OR

2d•$68,568 - $105,168•Hybrid

About The Position

The Oregon Department of Human Services is hiring Nursing Facility Client Care Surveyors for its Nursing Facility Survey Unit in Eugene, Salem, and Tigard. The unit is part of the Safety, Oversight and Quality licensing program and conducts federally mandated survey and certification activities for long-term care nursing facilities participating in Medicare and Medicaid and/or licensed in Oregon. The role supports the health, safety, quality of life, and quality of care of nursing facility residents. The surveyor evaluates the quality and adequacy of resident care and services for compliance with federal regulations and state rules. Surveyors work in teams, both independently and through consensus, and may serve as team members or coordinators. They document findings using specified CMS software and documentation guidelines, producing concise, complete, descriptive, and legally defensible reports. The position requires hybrid remote and on-site work, with required in-person training at the Tigard office during the first month or more. Work involves frequent travel to facilities and offices statewide, including overnight travel, and may entail irregular schedules, extended days, nights, weekends, holidays, and emergent situations. The role is permanent and full-time, is represented by SEIU, and is not eligible for overtime; straight time is awarded for use in addition to other paid time off.

Requirements

Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation.
Either a bachelor's degree in a health or human services field or a Registered Nurse license; LPN certification and/or experience does not meet this qualification.
Ability to obtain SMQT certification within the trial service period.
Ability to travel in-state, including overnight, and drive in adverse weather.
Ability to work hybrid remotely and on site, including required in-person training in Tigard for the first month or more.
Ability to work irregular schedules and frequent schedule changes, including occasional long days, nights, overnight travel, weekends, holidays, and emergent situations.
Ability to lift and carry up to 20 pounds throughout the day.
Experience working in a long-term care setting as a licensed nurse, or current SMQT certification.
Experience conducting surveys or investigations in long-term care settings.
Demonstrated critical thinking, independent judgment, and decision-making.
In-depth knowledge of federal and state laws, rules, and regulations related to care and services in health or health-related settings.
Experience adapting communication for diverse audiences on the application of laws, rules, regulations, policies, or procedures.
Typing, note-taking, and medical or investigative report-writing proficiency using computers or laptops and programs including Teams, Word, Outlook, and various databases.
A cover letter describing how the applicant meets each essential attribute is required.

Responsibilities

Conduct surveys evaluating the quality and adequacy of care and services provided to nursing facility residents for compliance with federal regulations and state rules within required time frames.
Work with survey teams as a team member or coordinator, performing some tasks independently and others through consensus.
Write clear, concise, complete, and legally defensible reports of findings using specified CMS software and CMS Principles of Documentation guidelines.
Complete investigations and attend in-person meetings, trainings, and activities at facilities or offices.
Obtain Surveyor Minimum Qualifications Test (SMQT) certification within the trial service period.
Serve as a mandatory reporter of abuse and neglect of children, older adults, and other adults with disabilities.