Nursing Facility Client Care Surveyor (Client Care Surveyor) – multiple positions and locations

State of Oregon • Tigard, OR

1d • Hybrid

About The Position

The Oregon Department of Human Services (ODHS) is hiring Nursing Facility Client Care Surveyors for its Nursing Facility Survey Unit (NFSU), part of the Safety, Oversight and Quality licensing program. The unit conducts federally mandated survey and certification activities to assess whether long-term care nursing facilities participating in Medicare or Medicaid, and/or licensed in Oregon, comply with federal requirements and state rules. The role supports the health, safety, quality of life, and quality of care of nursing facility residents.

Surveyors evaluate the quality and adequacy of resident care and services within required time frames. They work with survey teams, sometimes as team coordinators, completing some tasks independently and others through a consensus process. They document findings using specified CMS software and CMS Principles of Documentation guidelines; reports must be clear, concise, complete, and legally defensible.

The position is hybrid, combining remote and on-site work. The first month or more includes required in-person training at the Tigard office. The work involves regular travel to facilities and offices across Oregon, sometimes overnight, and may include driving in adverse weather. Typical hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, but schedules may change and may include long days, nights, weekends, holidays, or emergent situations. The position is not eligible for overtime; straight time is awarded for use in addition to other paid time off. Work takes place in a variety of long-term care facilities and may involve small conference rooms, prolonged standing, laptop use, and lifting and carrying up to 20 pounds. Surveyors interact with people who may have experienced trauma and are mandatory reporters of abuse and neglect of children, older adults, and other adults with disabilities. State and rental cars, mileage, accommodations, and meal reimbursements are available when applicable.

Requirements

• Three years of experience in areas related to nursing, social work, developmental disabilities, dietetics/nutrition, or sanitation.
• Either a bachelor's degree in a health or human services field or a Registered Nurse license; LPN certification and/or experience does not meet this requirement.
• Obtain Surveyor Minimum Qualifications Test (SMQT) certification within the trial service period.
• Ability to meet the described working conditions with or without reasonable accommodations, including in-state travel, occasional overnight travel, and lifting and carrying up to 20 pounds.
• Submit a cover letter briefly describing how the applicant meets each essential attribute.
• Provide detailed work and education history, including month/year start and end dates for each job; clearly state whether any listed college degree has been completed.

Nice To Haves

• Experience working in a long-term care setting as a licensed nurse, or current SMQT certification.
• Experience conducting surveys or investigations in long-term care settings.
• Demonstrated critical thinking, independent judgment, and decision-making.
• In-depth knowledge of federal and state laws, rules, and regulations related to care and services in health or health-related settings.
• Experience adapting communication for diverse audiences regarding laws, rules, regulations, policies, or procedures.
• Proficiency in typing, note-taking, and writing medical or investigative reports using computers or laptops and programs such as Teams, Word, Outlook, and databases.

Responsibilities

• Conduct surveys evaluating the quality and adequacy of care and services received by nursing facility residents.
• Determine whether facilities substantially comply with mandated federal regulations and state rules within required time frames.
• Work as a member or coordinator of a survey team, completing tasks independently and participating in consensus processes.
• Write clear, concise, complete, and legally defensible reports of findings using specified CMS software and CMS Principles of Documentation guidelines.
• Report suspected abuse and neglect as a mandatory reporter.

Benefits

• Cost-of-living adjustments.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Annual salary increases until the top of the listed salary range is reached.
• ODHS Employee Resource Group communities that promote shared learning.
• Straight time awarded for use in addition to other paid time off.
• State and rental cars, mileage, accommodations, and meal reimbursements when applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level