Community Banker

First Interstate BancSystem•Bend, OR

8d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, emphasizing First Interstate Bank’s Service Commitments and acting in accordance with the bank’s vision and values. The position is located at the Bend, Oregon 3rd & Revere branch. Typical work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or GED.
1–3 years of banking or related experience.
Registered Mortgage Loan Originator per the SAFE Act within 30 days of hire.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rates and percentages; and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to work demands, and ability to meet deadlines.
Ability to produce complete and accurate work and demonstrate initiative, professionalism, and a positive example for others.
Strong conversational ability with clients to understand their needs and originate all types of personal loans.
Regular and predictable attendance is required.
Ability to meet the job’s physical demands, with reasonable accommodations available as described in the posting.

Responsibilities

Deliver personalized service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Process new consumer loan requests and, when applicable, discuss or process new small business loan requests.
Identify referral opportunities to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures; knowledge may be gained through coursework and on-the-job training.
Perform other duties as assigned.