Community Banker

First Interstate BancSystem•Omaha, NE

3d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with the bank's vision and values. This position is located at the Omaha, Nebraska 47th & L Street Branch. The Community Banker serves clients in person and by phone, opens and maintains consumer and business deposit accounts and other financial products, processes consumer loan requests, and may discuss or process small business loan requests. The role also builds relationships through proactive outreach, identifies and documents referrals to other lines of business, and performs teller duties as needed. The position participates in volunteer activities and financial education efforts and follows applicable regulations, policies, and procedures. Typical work hours vary based on scheduling and business need. Regular and predictable attendance is required, and travel may be needed. The role involves frequent computer use, handling, hearing, standing, and talking; occasional lifting of up to 25 pounds, sitting, and walking; and a moderate noise level.

Requirements

High school diploma or GED.
1–3 years of banking or related experience.
Obtain Registered Mortgage Loan Originator registration under the SAFE Act within 30 days; required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy with clients and coworkers.
Working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, calculate rates and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to changing work demands, and ability to meet deadlines.
Produce complete and accurate work and demonstrate initiative, professionalism, and a positive example for others.
Strong conversational ability to understand client needs and originate all types of personal loans.
Ability to meet the physical demands of the role, with reasonable accommodations available as described in the posting.
Regular and predictable attendance is required; travel as needed.

Responsibilities

Deliver personalized service in person and over the phone by answering questions, helping resolve issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, discuss or process new small business loan requests.
Identify referral opportunities to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned duties.
Perform other duties as assigned.