Community Banker

First Interstate BancSystem•Aberdeen, SD

4d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, with an emphasis on First Interstate Bank's Service Commitments and in accordance with its vision and values. This position is located at the Aberdeen, SD West branch. Work hours vary based on scheduling and business needs; travel is as needed.

Requirements

High school diploma or GED.
1–3 years of banking or related experience.
Registered Mortgage Loan Originator per the SAFE Act within 30 days of starting.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy with clients and coworkers.
Working knowledge of personal computers, Microsoft programs, digital platforms, CRM systems, and emerging technologies; strong 10-key skills.
Ability to read and comprehend simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Complete work on time, adjust to work demands and deadlines, and produce complete, accurate, professional work.
Take personal initiative and serve as a positive example for others.
Strong conversational ability to understand client needs and originate all types of personal loans.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Process new consumer loan requests and, when applicable, engage in conversations about or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned duties.
Perform other duties as assigned.