Community Banker

First Interstate BancSystem•Star, ID

7d•Onsite

About The Position

The Community Banker delivers personalized service to clients and prospects by holding financial conversations, determining their needs, and providing appropriate solutions. The role maintains client relationships in accordance with First Interstate Bank’s Service Commitments, vision, and values. It is located at the Star, Idaho branch. The banker opens and maintains consumer and business deposit accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards; processes consumer loan requests and may discuss or process small business loan requests; and performs teller duties as needed. The position also includes identifying and documenting referrals, proactively engaging clients, completing accurate work, participating in volunteer activities and financial education efforts, and complying with applicable regulations, policies, and procedures. Typical work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or General Education Degree (GED).
1–3 years of banking or related experience.
Registered Mortgage Loan Originator per the SAFE Act within 30 days; required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to work demands and deadlines, and production of complete and accurate work.
Personal initiative and professionalism, with strong conversational ability to understand client needs and originate all types of personal loans.
Ability to meet the physical demands of the role, with reasonable accommodations available as described in the posting.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, engage in conversations about or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.