Community Banker

First Interstate BancSystem•Madison, SD

9d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, emphasizing First Interstate Bank’s Service Commitments and acting in accordance with the bank’s vision and values. The position is located at the Madison, South Dakota branch. Typical work hours vary based on scheduling and business need, and travel may be required as needed.

Requirements

High school diploma or General Education Degree (GED).
1–3 years of banking or related experience.
Obtain Registered Mortgage Loan Originator registration under the SAFE Act within 30 days.
Demonstrate strong attention to detail and follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Complete work on time, adjust to work demands and deadlines, and produce complete, accurate, professional work.
Take personal initiative and serve as a positive example for others.
Strong conversational ability to understand client needs and originate all types of personal loans.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized in-person and telephone service by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, discuss or process new small business loan requests.
Identify referral opportunities to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned functions.
Perform other duties as assigned.