Community Banker

First Interstate•Madison, SD

12d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with the bank's vision and values. This position is located at the Madison, South Dakota branch.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Registered Mortgage Loan Originator per the SAFE Act within 30 days required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintains confidentiality and uses tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Able to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Able to perform arithmetic with whole numbers, fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Able to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Completes work on time, adjusts to work demands and deadlines, and produces complete and accurate work with professionalism.
Takes personal initiative and serves as a positive example for others.
Demonstrates strong conversational ability with clients to understand their needs and originates all types of personal loans.
Regular and predictable attendance is required; travel is as needed.

Responsibilities

Delivers personalized client service in person and over the phone, answering questions, assisting with issues, and offering solutions.
Opens and maintains consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Holds financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Processes new consumer loan requests and may discuss or process new small business loan requests.
Identifies referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, and documents referrals and other client activity in 360 View.
Builds client relationships through outbound outreach and proactive engagement.
Performs Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Completes work accurately with minimal errors.
Participates in volunteer activities and financial education efforts.
Stays current on regulatory changes and complies with applicable bank regulations, policies, and procedures; knowledge may be gained through coursework and on-the-job training.
Performs other duties as assigned.