Community Banker

First Interstate•Omaha, NE

9d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. This position is responsible for maintaining client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with its vision and values. The position is located at the First Interstate Bank branch at 93rd & W. Dodge in Omaha, Nebraska.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Complete work on time, adjust to demands and deadlines, and produce accurate work with professionalism.
Demonstrate initiative and serve as a positive example for others.
Strong conversational ability to understand client needs and originate all types of personal loans.
Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations; employment is contingent on meeting the requirements, including acceptable background investigation results.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Process new consumer loan requests; may also discuss or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, and use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.