Community Banker - Altoona

QCR Holdings, Inc.•Altoona, IA

31d

About The Position

The Community Banker, in the Retail Banking department, provides excellent service to clients while processing banking transactions such as deposits, withdrawals, transfers, and loan payments. The role answers client inquiries, resolves issues, and promotes products and services that meet clients’ needs. Duties are performed in a professional office environment, and the position requires travel to other bank locations and availability to work on Saturdays. Overtime may be required. The job includes extended periods of standing and the ability to lift fifty pounds.

Requirements

High school diploma or equivalent.
Previous banking, client service, or related-field experience with cash handling.
Excellent client service skills.
Ability to prioritize and execute multiple tasks, sometimes in a demanding environment.
Strong interpersonal and written communication capabilities.
Ability to perform data entry using banking software and Microsoft 365 products with accuracy and attention to detail.
Availability to work on Saturdays.
Ability to travel to other bank locations.
Ability to stand for extended periods and lift fifty pounds.

Responsibilities

Process client transactions professionally and efficiently in accordance with established policies and procedures.
Accept payments for financial transactions and ensure related tasks are processed promptly and accurately.
Issue cashier’s checks, certified checks, EE bonds, and money orders; process stop payment orders and change orders; and handle receipts for items left for collection, night drop, and mail deposits.
Balance the cash drawer and report and collect teller cash differences and operating losses according to established procedures.
Follow security procedures, properly document and record transactions, and complete IRS forms for large currency transaction reporting in compliance with federal regulations.
Safeguard the confidentiality and integrity of sensitive client information, currency, coin, and negotiable instruments.
Balance the cash vault according to established procedures.
Process foreign currency transaction requests.
Identify potential fraud accounts and take appropriate action to prevent loss.
Assist with balancing the ATM securely, promptly, and accurately according to established procedures.
Follow procedures to ensure compliance with federal regulations.
Maintain basic knowledge of products and services and refer clients to appropriate individuals.
Promote banking products and services to the community.
Answer client questions, address concerns, and resolve inquiries.
May quote client deposit rates.
Collaborate with team members to provide a positive banking experience.
Comply with applicable company and regulatory policies, procedures, and requirements.
Assist with client outreach and support company culture.
Foster and preserve a culture of diversity, equity, and inclusion.
Perform additional duties and responsibilities as needed to support the company’s mission and vision.