Community Banker

Wilson Bank & Trust•Nashville, TN

6d•Onsite

About The Position

The Community Banker I performs teller and new-account duties based on customer demand within a bank office. The role processes new account openings and services existing consumer and business deposit accounts while building and maintaining customer relationships. The Community Banker assists customers, receives deposits, processes checks, disburses funds, verifies transaction accuracy, and identifies potentially fraudulent activity. The position uses sales and service strategies to retain existing relationships and grow new ones, including participating in follow-up strategies. Reporting to the Office Manager, the Community Banker provides excellent service and support to customers and team members while demonstrating the company’s values and supporting its mission. The role is based in a bank office in Nashville, Tennessee, with travel to other offices within the region as scheduled. Participation in outside community activities and Saturday work on a rotating basis are required. Wilson Bank & Trust describes its workplace as purpose-driven, collaborative, and grounded in servant leadership, community impact, employee recognition, and professional growth. Development opportunities include mentorships, workshops, banking schools, certifications, the Banker Academy Program, and the Employee Stock Purchase program.

Requirements

High school diploma or GED.
Ability to serve customers courteously and professionally.
Ability to build relationships with customers and internal teammates.
Basic organization and time-management skills.
Ability to develop and maintain working knowledge of bank products, services, policies, procedures, and systems.
Effective verbal and written communication skills.
Excellent interpersonal, critical-thinking, and problem-solving skills.
High standards of integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently with strong organization and follow-through.
Flexible and efficient time management, including the ability to prioritize workload.
Ability and willingness to work purposefully and with a strong sense of urgency.
Self-starter with a positive, enthusiastic approach and desire to exceed expectations.
Professional demeanor, with appropriate confidentiality and discretion.
Ability to collaborate effectively with others.
Ability to work Saturdays on a rotating basis.
Ability to travel to other offices within the region as scheduled.
Participation in community events as required.
Willingness to grow and be challenged.

Nice To Haves

One year of retail banking experience is preferred.

Responsibilities

Perform Customer Service Representative and Personal Banker duties based on customer demand within a bank office.
Provide customer service and support; receive deposits, process checks, disburse funds, and verify transaction accuracy.
Safeguard money and negotiable items, account for or transfer funds promptly, and identify fraudulent activity.
Record transactions in the bank’s recordkeeping system and provide customer receipts.
Perform teller capture duties and balance the cash drawer at the end of each shift.
Maintain a work area that protects negotiable items and confidential records.
Maintain knowledge of bank products and services.
Open new accounts and service existing consumer and business deposit accounts while maintaining customer relationships.
Resolve exceptions.
Help customers use online banking and mobile applications through electronic delivery channels.
Keep current on changes to bank products and policies and provide accurate information to customers.
Identify opportunities to refer customers to appropriate business partners for additional banking products and services.
Attend training as requested.
Participate in outside community activities as required.
Comply with applicable federal banking regulations and laws, including consumer protection requirements and the Bank Secrecy Act/Anti-Money Laundering Program.
Perform other duties as assigned.