Community Banker

First Interstate BancSystem•Spearfish, SD

8h•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships, emphasizing First Interstate Bank's Service Commitments and acting in accordance with the bank’s vision and values. This position is located at the Spearfish, South Dakota Main branch. The Community Banker serves clients in person and by phone, opens and maintains consumer and business deposit accounts and other products, processes consumer loan requests, and may discuss or process small business loan requests. The role also identifies referrals to other bank business lines, documents referrals and client activity in 360 View, performs teller duties as needed, and participates in volunteer activities and financial education efforts. The position requires compliance with bank regulations, policies, procedures, and requirements of the S.A.F.E. Mortgage Licensing Act of 2008.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Demonstrated attention to detail and ability to follow verbal and written instructions.
Ability to maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with whole numbers, fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Demonstrated timely work completion, initiative, professionalism, and ability to produce accurate work.
Strong conversational ability to understand client needs and originate all types of personal loans.
Must comply with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations; employment is contingent on meeting these requirements, including acceptable background investigation results.
Regular and predictable attendance is required.
Travel as needed.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine their needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, engage in conversations about or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management.
Use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
Originate personal loans of all types.
Maintain confidentiality and complete work on time, adjusting to demands to meet deadlines.