Community Banker

First Interstate BancSystem•Medford, OR

3d•Onsite

About The Position

The Community Banker delivers personalized client service through financial conversations with clients and prospects, determining their needs and providing appropriate solutions. The role maintains client relationships in accordance with First Interstate Bank’s Service Commitments, vision, and values. The position is located at the Biddle Road branch in Medford, Oregon.

Requirements

High school diploma or GED.
1–3 years of banking or related experience.
Register as a Mortgage Loan Originator under the SAFE Act within 30 days of starting; required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and understand simple instructions and correspondence, write simple correspondence, and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic, compute rates and percentages, and interpret bar graphs.
Ability to apply common sense to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Ability to complete work on time, adapt to work demands, meet deadlines, and produce complete, accurate, professional work.
Initiative and a positive example for others.
Strong conversational skills to understand client needs and originate all types of personal loans.
Regular and predictable attendance is required.

Responsibilities

Provide personalized in-person and telephone service by answering questions, addressing issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Discuss clients’ and prospects’ financial needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, discuss or process new small business loan requests.
Identify referral opportunities to other business lines, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; document referrals and other client activity in 360 View.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
Perform other duties as assigned.