Community Banker

First Interstate•Coeur d'Alene, ID

23h•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, with emphasis on First Interstate Bank's Service Commitments and in accordance with its vision and values. The role is located at the Riverstone Dr. branch in Coeur d'Alene, Idaho. The Community Banker serves clients in person and by phone, opens and maintains consumer and business deposit accounts and other products, processes consumer loan requests, and may discuss or process small business loan requests. The role also includes teller transactions, relationship-building outreach, referrals to other lines of business, accurate documentation, compliance with bank regulations and procedures, and participation in volunteer activities and financial education efforts. Typical work hours vary based on scheduling and business need.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Registered Mortgage Loan Originator per the SAFE Act within 30 days required.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions and short correspondence, write simple correspondence, and present information in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, ability to adjust to demands and deadlines, and production of complete and accurate work.
Personal initiative and ability to serve as a positive example.
Strong conversational ability to understand client needs and originate all types of personal loans.
Regular and predictable attendance required.
Travel as needed.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Process new consumer loan requests and potentially discuss or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Perform other duties as assigned.