Community Banker

Wilson Bank & Trust•Murfreesboro, TN

4d•Onsite

About The Position

The Community Banker II performs customer service representative and new accounts duties based on customer demand within a bank office. The role processes the opening of new accounts and servicing of existing consumer and business deposit accounts, while building and maintaining customer relationships. The Community Banker assists customers, receives deposits, processes checks, disburses funds, verifies transaction accuracy, and identifies fraudulent activity. The position uses sales and service strategies to retain existing relationships and grow new ones, and participates in follow-up strategies. Reporting to the Office Manager, the Community Banker provides excellent service and support to customers and team members while demonstrating the company’s values and supporting its mission. The role is based in the Murfreesboro, Tennessee office and includes participating in outside community activities as required.

Requirements

High school diploma or GED.
Proficiency with Microsoft Office and other standard software applications.
Ability to serve customers in a courteous and professional manner.
Ability to build relationships with customers and internal teammates.
Solid organization and time-management skills.
Ability to develop and maintain working knowledge of bank products, services, policies, procedures, and systems.
Effective verbal and written communication skills.
Excellent interpersonal, critical-thinking, and problem-solving skills.
High standards for integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently with strong organization and follow-through.
Ability to manage time flexibly and efficiently and prioritize workload.
Ability and willingness to work purposefully and with a strong sense of urgency.
Self-starter with a positive, enthusiastic approach and desire to exceed expectations.
Professional demeanor, including appropriate confidentiality and discretion.
Ability to collaborate effectively with others.
Willingness to grow and be challenged.

Nice To Haves

Three years of retail banking experience preferred.

Responsibilities

Perform customer service representative and new accounts duties based on customer demand.
Provide customer service and support, receive deposits, process checks, disburse funds, and verify transaction accuracy.
Safeguard money in the cash drawer and ensure prompt accounting or transfer of funds; identify fraudulent activity.
Balance the cash drawer at the end of each shift.
Maintain a work area that protects negotiable items and confidential records.
Maintain knowledge of new and existing products and services.
Open new accounts and service existing accounts for consumer and business deposit customers while maintaining relationships.
Resolve exceptions.
Assist customers with online banking and mobile applications through electronic delivery channels.
Stay current on changes and updates to bank products and policies and provide accurate information to customers.
Identify opportunities to refer banking products and services to the appropriate business partner.
Attend training as requested.
Comply with federal bank regulations and laws, including consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
Participate in outside community activities as required.
Perform other duties as assigned.