Community Banker

First Interstate•Spearfish, SD

2d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role maintains client relationships with an emphasis on First Interstate Bank's Service Commitments and in accordance with its vision and values. This position is located at the Spearfish, South Dakota Main branch. The Community Banker serves clients in person and over the phone, opens and maintains consumer and business accounts and other financial products, processes consumer loan requests, and may discuss or process small business loan requests. The role also identifies referral opportunities, performs teller duties as needed, builds client relationships through outreach, and follows applicable regulations, policies, and procedures. The position participates in volunteer activities and financial education efforts.

Requirements

High school diploma or General Education Degree (GED).
1–3 years of banking or related experience.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers, Microsoft programs, and strong 10-key skills.
Working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to work demands, and ability to meet expected deadlines.
Ability to produce complete and accurate work and demonstrate personal initiative and professionalism.
Strong conversational ability to understand client needs and originate all types of personal loans.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results, is a condition of employment.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Process new consumer loan requests and, when applicable, engage in conversations about or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, and use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.