Community Banker

First Interstate BancSystem•Medford, OR

6d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The position maintains client relationships, with emphasis on First Interstate Bank’s Service Commitments and in accordance with its vision and values. This position is located at the Crater Lake branch in Medford, Oregon. Typical work hours vary based on scheduling and business need; regular and predictable attendance is required, and travel may be needed.

Requirements

High school diploma or GED.
1–3 years of banking or related experience.
Registered Mortgage Loan Originator per the SAFE Act within 30 days of starting.
Strong attention to detail and ability to follow verbal and written instructions.
Maintain confidentiality and use tact and diplomacy when interacting with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and understand simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, compute rates and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated instructions and solve problems involving a few concrete variables in standardized situations.
Timely completion of work, adaptability to work demands, and ability to meet deadlines.
Ability to produce complete and accurate work and demonstrate initiative, professionalism, and a positive example for others.
Strong conversational ability to understand client needs and originate all types of personal loans.
Regular and predictable attendance.

Responsibilities

Deliver personalized in-person and phone service by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, discuss or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management, and use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform Teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with applicable bank regulations, policies, and procedures.
Perform other duties as assigned.