Community Banker

Wilson Bank & Trust•Antioch, TN

21d•Onsite

About The Position

The Community Banker I performs teller and new-account duties based on customer demand within a bank office. The role opens new accounts, services existing consumer and business deposit accounts, and maintains customer relationships. It assists customers with deposits, checks, cash disbursements, transaction verification, and identifying fraudulent activity. The Community Banker uses sales and service strategies to retain existing relationships and grow new ones, and participates in follow-up strategies. The position reports to the Office Manager and provides excellent service and support to customers and team members while demonstrating the Company’s values and supporting its mission. This retail role serves as a trusted representative of Wilson Bank & Trust in its local community. The position may perform both customer service representative and personal banker duties according to customer demand, and participate in community activities as required.

Requirements

High school diploma or GED.
Ability to serve customers courteously and professionally.
Ability to build relationships with customers and internal teammates.
Basic organization and time-management skills.
Ability to develop and maintain working knowledge of bank products, services, policies, procedures, and systems.
Effective verbal and written communication skills.
Excellent interpersonal, critical-thinking, and problem-solving skills.
High standards of integrity, honesty, professionalism, and work ethic.
Commitment to service excellence.
Ability to work independently with strong organization and follow-through.
Flexible and efficient time management and ability to prioritize workload.
Ability and willingness to work with purpose and a strong sense of urgency.
Self-starter with a positive, enthusiastic attitude and desire to exceed expectations.
Professional demeanor, with appropriate confidentiality and discretion.
Ability to collaborate effectively with others.
Ability to work Saturdays on a rotating basis.
Ability to travel to other offices within the region as scheduled.
Participation in community events as required.
Willingness to grow and be challenged.

Nice To Haves

One year of retail banking experience preferred.

Responsibilities

Perform Customer Service Representative and Personal Banker duties according to customer demand within a bank office.
Provide customer service and support; receive deposits, process checks, disburse funds, and verify transaction accuracy.
Safeguard cash and other negotiables, account for or transfer funds promptly, and identify fraudulent activity.
Enter transactions into the bank’s recordkeeping system and produce customer receipts.
Perform teller capture duties and balance the cash drawer at the end of the shift.
Maintain a work area that protects negotiables and confidential records.
Maintain knowledge of bank products and services.
Open new accounts and service existing consumer and business deposit accounts while maintaining customer relationships.
Resolve exceptions.
Help customers use online banking and mobile applications through electronic delivery channels.
Stay current on product and policy changes and provide accurate information to customers.
Identify opportunities to refer customers to appropriate business partners for additional banking products and services.
Attend training as requested.
Participate in outside community activities as required.
Comply with federal banking regulations and laws, including consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.
Perform other duties as assigned.