Community Banker

First Interstate BancSystem•Omaha, NE

8d•Onsite

About The Position

The Community Banker delivers personalized client service by holding financial conversations with clients and prospects to determine their needs and provide appropriate solutions. The role is responsible for maintaining client relationships, with an emphasis on First Interstate Bank’s Service Commitments and alignment with its vision and values. This position is located at the Omaha, Nebraska 93rd & W. Dodge branch. The Community Banker serves clients in person and by phone, opens and maintains consumer and business deposit products, supports consumer and small business lending, identifies referrals to other business lines, and performs teller duties as needed. The role also participates in volunteer activities and financial education efforts and complies with applicable banking regulations, policies, and procedures. Typical work hours vary based on scheduling and business need; travel is as needed.

Requirements

High school diploma or GED required.
1–3 years of banking or related experience required.
Strong attention to detail and ability to follow verbal and written instructions.
Ability to maintain confidentiality and use tact and diplomacy effectively with clients and coworkers.
Working knowledge of personal computers and Microsoft programs, strong 10-key skills, and working knowledge of digital platforms, CRM systems, and emerging technologies.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals; compute rates and percentages; and draw and interpret bar graphs.
Ability to apply common-sense understanding to detailed but uncomplicated written or oral instructions and solve problems involving a few concrete variables in standardized situations.
Demonstrated timely completion of work, adaptability to work demands, and ability to meet deadlines.
Ability to produce complete and accurate work and demonstrate initiative and professionalism.
Strong conversational ability with clients to understand their needs and originate all types of personal loans.
Must meet requirements of the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results.
Regular and predictable attendance is required.

Responsibilities

Deliver personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
Open and maintain consumer and business checking and savings accounts, Individual Retirement Accounts, Certificates of Deposit, and consumer and small business credit cards.
Hold financial conversations with clients and prospects to identify needs and provide appropriate solutions.
Process new consumer loan requests and, as applicable, discuss or process new small business loan requests.
Identify referral opportunities to other lines of business, including Home Loans, Treasury Solutions, Merchant Services, Business Banking, and Wealth Management; use 360 View to document referrals and other client activity.
Build client relationships through outbound outreach and proactive engagement.
Perform teller duties as needed, including check cashing, deposits, withdrawals, loan payments, and accurately counting currency and coin.
Complete work accurately with minimal errors.
Participate in volunteer activities and financial education efforts.
Stay current on regulatory changes and comply with bank regulations, policies, and procedures related to assigned job functions.
Maintain confidentiality and demonstrate tact and diplomacy when interacting with clients and coworkers.
Meet deadlines, adjust to work demands, take initiative, and produce complete and accurate work.
Comply with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
Travel as needed.