Community Association Manager

BallenIsles Country Club • Estero, FL

20d • $85,000 - $95,000 • Onsite

About The Position

Verdana Villages in Estero, Florida, is hiring a Community Association Manager to oversee the operations of its homeowners association. The manager serves as the HOA’s Operations Officer and oversees relationships among the community, residents, guests, and employees. The role works directly with the Community Board of Directors, Troon leadership, the Finance/Budget Team, and vendors to support service, accountability, and residents’ lifestyle experience.

The position leads and supports department heads and front-line staff; plans and implements operational procedures; monitors HOA services, finances, facilities, and equipment; and coordinates budgets, reporting, maintenance, vendors, and Board activities. The manager also communicates with association members, investigates complaints and rule violations, and provides leadership to team members. Other duties may be assigned, including covering absences or balancing workload.

The role requires a Community Association Manager (CAM) license and a high school diploma. A bachelor’s degree is preferred. Five years of community management experience in association operations is required; ten years of professional experience is preferred, and proven leadership experience is mandatory. Compensation is $85,000–$95,000 annually, based on experience.

Requirements

• Community Association Manager (CAM) license required.
• High school diploma required.
• Five years of previous community management experience in association operations required.
• Proven leadership experience is mandatory.
• Ability to communicate effectively with residents and employees one-on-one and in small groups in a fast-paced environment.
• Ability to create and distribute clearly written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Computer literacy.
• Ability to perform mathematical computations required for budgeting and cost analysis.
• Ability to perform the essential duties safely and satisfactorily.
• Must obtain any required local and state licenses or certifications.

Nice To Haves

• Bachelor’s degree preferred.
• A minimum of ten years of professional experience preferred.

Responsibilities

• Deliver and promote prompt, courteous, and genuine service to residents, guests, and employees.
• Motivate, direct, and assist department heads and front-line staff.
• Plan, develop, and implement operational procedures in accordance with Troon practices and policies.
• Oversee privacy functions in coordination with the Board.
• Implement HOA goals and objectives in line with the expectations of residents, the Board of Directors, and Troon Management.
• Coordinate operating and capital budget development, monitor financial statements, and take corrective action as needed.
• Maintain memberships in relevant professional associations and attend conferences, workshops, and meetings to stay current in the field.
• Maintain awareness of HOA financial recordkeeping and complete daily, month-end, and annual reporting.
• Monitor service quality and promote resident satisfaction.
• Secure and protect HOA assets, including facilities and equipment.
• Build professional relationships among the community, team members, and the company.
• Coordinate contracted vendors’ activities and evaluate their performance.
• Facilitate and prepare paperwork for budget, annual, and Board of Directors meetings.
• Investigate complaints, disturbances, and violations, and resolve problems under applicable rules and regulations.
• Inspect grounds, residences, facilities, and equipment to identify repair or maintenance needs.
• Solicit and analyze contractor bids for community repairs and maintenance.
• Assist with planning, scheduling, and coordinating maintenance, major repairs, and construction projects as directed.
• Maintain records of maintenance and operating costs and related Association expenses.
• Purchase supplies as needed.
• Assist the Board with vendor selection and manage contracts for Association services, including cleaning, maintenance, and security, as directed.
• Assist with preparing detailed Association budgets and financial reports.
• Consult regularly with community association members to ensure their needs are met.
• Meet with the Board of Directors and committees regarding Association matters.
• Provide leadership to team members.
• Perform other assigned duties, including covering absences or helping balance workload.

Benefits

• Medical, dental, and vision coverage, subject to applicable plan terms and eligibility.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence in accordance with applicable law and eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED