Community Association Manager

Troon • Elk Grove, CA

1d • Onsite

About The Position

The Community Association Manager at Esplanade at Madeira Ranch in Elk Grove, California, administers, operates, and manages community facilities, programs, and amenities. The role plans and implements policies and procedures to maintain Association common elements and deliver services in accordance with community rules, governing documents, and the goals of the community and Troon. The manager is the Association Board’s first point of contact on operational matters and reports to the Resort Director.

The position oversees employees and vendors, community operations and safety, maintenance and repairs, financial reporting, records, resident communications, and compliance with Association rules. It includes attending Board and Association meetings, preparing management reports and operational procedures, handling complaints and incidents, coordinating bids and contractor work, and tracking architectural requests and rule violations. The manager is on call 24 hours a day, seven days a week for emergencies or incidents.

The role is based at Esplanade at Madeira Ranch. It regularly involves outdoor work and physical activity, including lifting up to 50 pounds regularly and up to 100 pounds occasionally. The position requires a driver’s license. The listed compensation is $80,000–$85,000 annually, based on experience.

Requirements

• Associate’s degree, preferably with a concentration in business, or an equivalent combination of education and experience.
• Outstanding customer service, leadership, communication, and interpersonal skills.
• Effective written and verbal communication skills.
• Ability to work in a complex reporting environment and within a large, diverse team.
• Ability to read and speak English to perform job duties.
• Driver’s license required.
• Ability to be on call 24 hours a day, seven days a week for emergencies or incidents.
• Ability to regularly lift up to 50 pounds and occasionally lift up to 100 pounds.

Nice To Haves

• Two to three years of CAM or related business experience.
• HOA-related experience.
• CCIDM or CMCA designation from CAI, or CCAM designation from CACM.
• Prior supervisory and management experience.
• Knowledge of Microsoft Office applications.

Responsibilities

• Administer, operate, and manage community facilities, programs, amenities, and common elements in accordance with Association rules and goals.
• Serve as the first point of contact for the Association Board on operational matters.
• Supervise hiring and management of direct employees and the selection and management of outside vendor staffing.
• Meet frequently with direct reports to communicate goals and maintain the desired member experience.
• Plan and oversee systems for protecting community assets and Association records.
• Inspect the community and facilities to identify maintenance, security, and safety needs.
• Document and investigate complaints about employees and vendor staff; report serious complaints promptly to the Resort Director and Board.
• Inspect premises for hazards and ensure safety rules are posted and enforced.
• Investigate accidents and property damage or personal injury claims and prepare written reports.
• Prepare insurance claims and repair estimates for damage to Association property, and arrange approved repairs.
• Prepare agendas for Association and committee meetings and supervise file and record management.
• Ensure compliance with Association rules, bylaws, and governing documents, and attend monthly Board meetings and Annual or Special Meetings.
• Assist with monthly financial reports, review them for accuracy and variance trends, and provide monthly management reports to the Resort Director and Board.
• Provide weekly reports to the Resort Director and maintain a prioritized action list identifying projects, duties, and task holders.
• Maintain professional relationships with the Resort Director, Board, and homeowners; receive, record, and act on service requests.
• Prepare operational procedures for fire prevention, firefighting, traffic control, and parking control.
• Maintain organized and secure blueprints, maps, plats, and related materials.
• Conduct violation inspections, monitor compliance, manage violation procedures, draft and sign notices and correspondence, and maintain follow-up records.
• Liaise with counsel when legal action is required.
• Solicit bids and participate in selecting contractors and vendors for community maintenance, construction, utilities, and other services.
• Supervise and monitor contractors, inspect repairs and maintenance, and review invoices for work completion and contract compliance.
• Track homeowner architectural change requests and inspect completed work for compliance.
• Communicate events and conditions that may affect use of Association facilities, including ideas for preparing for weather-related events.
• Ensure website content is current and relevant.
• Ensure team members follow safety precautions and procedures.
• Perform other responsibilities assigned by the direct supervisor.

Benefits

• Healthcare benefits, including medical coverage if determined by the ACA measurement.
• 401(k) with employer match for associates age 19 and older.
• Sick leave and leaves of absence in accordance with applicable terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree