Community Association Manager

Associa•Hilton Head Island, SC

About The Position

Associa is seeking a Portfolio Community Association Manager (CAM) to join its team in Hilton Head Island, South Carolina. The CAM works closely with clients and vendors and partners with other Associa departments. Success in the role requires strong customer service skills and the ability to manage multiple projects. The CAM serves as or oversees the primary liaison with association boards of directors and homeowners, and travels to client associations for board meetings, inspections, walk-throughs, and community events as needed and specified in management agreements. The role also prepares and coordinates distribution of annual disclosure packages, meeting notifications, and financial statement packages; reviews monthly financial reports and submits management summaries to association boards; and provides or oversees recommendations about major capital expenditures needed to maintain community appearance and operations.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with Association Boards of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within deadlines set by state statute or governing documents.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to Association Boards of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.