Community Association Manager

Associa•Signal Hill, CA

6d•Onsite

About The Position

A Community Manager I provides overall supervision of a portfolio of community associations and interacts with homeowners, vendors, board and committee members, and Associa staff. The role includes traveling to client associations for board meetings, inspections, walkthroughs, and community events as needed under the management agreement. The manager oversees association operations and administration in accordance with the management agreement and the association’s policies and procedures, and serves as or oversees the primary liaison with the board and homeowners.

Requirements

Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion in performing duties and responsibilities.
Self-motivated, proactive, detail-oriented, and able to work as part of a team.
Time-management and time-critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with multiple stakeholders, including assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.

Nice To Haves

Direct experience is highly considered.

Responsibilities

Travel to client associations for board meetings, inspections, walkthroughs, and community events as needed and as specified in the management agreement.
Prepare agendas, update management reports, and compile documents and copies for board meeting packages.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable statutory or governing-document deadlines.
Update homeowner and association information in C3 and shared files.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Supervise association operations and administration in accordance with the management agreement and the association’s policies and procedures.
Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure Associa community management tools are effectively developed and used, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and FY operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Board of Directors and committees regarding major capital expenditures needed to maintain the community’s desired appearance and operation.