Community Association Manager

Associa•Chantilly, VA

About The Position

The Community Association Manager works closely with clients and vendors and partners with other Associa departments. The role supports company growth through association management, communication with boards and homeowners, and coordination of community-related activities. Success requires strong customer service skills and the ability to manage multiple projects. The manager serves as or oversees the primary liaison with the Association Board of Directors and homeowners. The position involves travel to client associations for board meetings, inspections, walk-throughs, and community events as needed under the management agreement. It also includes preparing and arranging bulk mailing of annual disclosure packages, meeting notifications, and financial statement packages within applicable statutory or governing-document deadlines; reviewing monthly financial reports and submitting management summaries to the Board; and providing or overseeing recommendations on major capital expenditures to maintain the community’s appearance and operation.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as required by the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable deadlines.
Review monthly financial reports and ensure the management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the community’s appearance and operation.