Community Association Manager

BallenIsles Country Club • Naples, FL

2d • Onsite

About The Position

Esplanade Golf & Country Club in Naples, Florida, is hiring a Community Association Manager to oversee the homeowner experience and daily operations within its gated community. The role focuses on providing exceptional one-on-one customer service and ensuring that members’ and guests’ needs are exceeded. The community spans 1,700 acres and includes 1,184 homes, resort-style amenities, and an on-site lifestyle director.

The manager directs and oversees community activities and relationships among guests, associates, and the community, with responsibility for member and guest satisfaction and financial performance. The position coordinates maintenance and vendors, manages community security and property access, oversees repairs and reserve planning, supports association governance and records, and works with the Board and executive leadership. The role may also include supervising two or more full-time associates or their equivalent, including hiring, training, scheduling, and disciplinary actions.

The employer is Troon Privé, Troon’s private club division. Compensation is commensurate with experience and includes potential annual performance bonuses. Benefits eligibility includes medical, dental, and vision coverage; a 401(k) with employer match for eligible employees; paid time off and leaves of absence subject to applicable law and eligibility criteria; and bonus eligibility. Plan documents and company policies govern benefit terms and eligibility.

Requirements

• Must hold a Florida Community Association Manager license.
• Proven leadership or supervisory experience.
• Exceptional customer service and communication skills.
• Strong analytical and problem-solving ability.
• Highly organized and detail-oriented, with the ability to multitask.
• Ability to plan, organize, and prioritize work to meet deadlines.
• Proficiency with information technology, Outlook, Microsoft platforms, and industry-related programs.
• Outstanding leadership and interpersonal skills.

Nice To Haves

• Two to three years of CAM or related business experience is highly preferred.

Responsibilities

• Coordinate internal resources and oversee vendors to maintain neighborhood and common-area landscaping and cleanliness.
• Manage community security and the Greeter’s Cottage, including property access for members, guests, and construction.
• Manage repairs and maintenance of roads, street signage and lighting, the trail system, and stormwater retention areas.
• Oversee the reserve study for Community Association assets.
• Oversee coordination of Association and Neighborhood communications.
• Assist with collecting dues, assessments, and other charges, and send reminder letters as needed.
• Partner with the Community Association Board; coordinate and attend Board meetings; and track minutes and resolutions.
• Track and maintain financial, compliance, and corporate records, recorded membership and disclosure statements, and governing documents.
• Maintain Board training and planned Community statute compliance.
• Maintain certifications and education related to the role and responsibilities.
• Partner with executive leadership to manage insurance coverage.
• As applicable, direct, supervise, and evaluate two or more full-time associates or their equivalent, including hiring, training, scheduling, and disciplinary actions, and delegate tasks and responsibilities to support effective operations.
• Perform other duties as required.
• Provide exceptional customer service and oversee the overall homeowner experience and daily life within the community.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older, subject to plan terms.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.
• Eligibility for bonuses, including potential annual performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed