Community Association Manager / VCM (PTX11426)
About The Position
The Community Association Manager (CAM) leads the day-to-day operations of a portfolio of community associations and serves as a key representative of RealManage. The role delivers professional, timely service aligned with company values and service agreements, working closely with the Director of Community Association Management and Boards of Directors to support smooth operations, resolve issues, promote community harmony, and improve the experience and value of each community. The manager builds positive relationships with homeowners, board members, vendors, and staff. Responsibilities span board and resident communication, financial and budget management, vendor and project oversight, compliance and risk management, and team leadership. The position is based at the Plano CAM Support Center and may require work in varying environmental conditions and schedules, including evenings, weekends, on-call hours, and overtime as required.
Requirements
- At least 2 to 3 years of property management or community management experience, in addition to other professional experience demonstrating leadership capabilities.
- Valid driver's license.
- Proven ability to effectively manage and lead a team.
- Strong understanding of community association business and financial statements.
- Excellent organizational, time-management, verbal communication, and written communication skills.
- Ability to engage effectively with internal and external customers.
- High integrity, honesty, professionalism, and customer-service orientation.
- Proficiency with Microsoft Word, Excel, and Outlook.
Nice To Haves
- CMCA or state-equivalent certification.
- Experience managing complex developer portfolios and relationships.
Responsibilities
- Respond to emails and calls within 24 hours and provide consistent updates about collections, compliance, service requests, work orders, and other community matters.
- Build relationships with residents, foster clear communication and collaboration, and address escalated homeowner concerns professionally.
- Oversee daily operations for a portfolio of community associations and provide strategic and operational guidance to Boards of Directors.
- Advise Boards on contractor selection, insurance coordination, and long-term planning.
- Develop and execute plans to improve services, amenities, and operational efficiency.
- Prepare for and conduct Board and Annual Meetings, including producing monthly management reports with actionable insights.
- Present timely financial and operational reports to Boards and stakeholders.
- Prepare and manage annual budgets for multiple communities in alignment with Board objectives.
- Coordinate with accounting on financial performance, invoice processing, cash flow management, and variance analysis.
- Review, approve, and oversee vendor payments in coordination with community budgets.
- Monitor collections and accounts receivable, initiating legal actions when necessary to protect association interests.
- Manage vendor relationships, including bidding, contract negotiation, oversight, and issue resolution.
- Oversee community repairs, maintenance, and improvement projects to ensure quality, timeliness, and budget adherence.
- Identify opportunities for service and operational improvement.
- Ensure compliance with governing documents, legal regulations, and industry standards.
- Implement risk management strategies, maintain appropriate insurance coverage, and manage claims through resolution.
- Analyze complex issues and apply sound judgment and problem-solving skills.
- Lead, mentor, and support staff to foster professional growth and high performance.
- Attend required team and training meetings.
- Perform duties with professional and ethical integrity, sound judgment, accountability, and professionalism.
- Complete special projects and other responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and disability insurance
- Health Savings Account (HSA), available with the required high-deductible medical plan
- Flexible Spending Account (FSA)
- Education reimbursement
- 401(k) matching
- Employee Assistance Program (EAP)
- 11 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
