Community Association Manager

Associa•New Orleans, LA

10d

About The Position

The Community Association Manager oversees the day-to-day management of a portfolio of condominium and homeowners associations, serving as the primary contact for Boards of Directors and working with homeowners, vendors, contractors, and Soniat Realty/Associa team members. The role calls for strong organization, communication, financial oversight, and problem-solving skills, along with a proactive, responsive approach to managing multiple associations, priorities, and deadlines. The manager supports Boards with association operations, governance, maintenance, budgeting, and long-term planning. Responsibilities include preparing for and attending meetings, inspecting properties, coordinating maintenance and vendors, reviewing financial information, assisting with budgets, supporting compliance with governing documents, responding to homeowners, and maintaining accurate association records and systems. The position also involves coordinating with professional advisors and support staff as appropriate, and following time-sensitive issues through to resolution. The role is based in a professional office environment, with regular travel to assigned properties throughout Greater New Orleans, periodic on-site inspections and walk-throughs, and required attendance at evening Board and association meetings. Successful managers communicate clearly, anticipate issues, keep Boards appropriately informed, follow through on commitments, understand their communities’ financial and physical needs, and bring solutions and recommendations to Boards.

Requirements

Strong organizational and time-management skills.
Excellent written and verbal communication skills.
Strong customer service and relationship-management skills.
Ability to manage multiple associations, projects, deadlines, and competing priorities.
Ability to independently identify problems and follow issues through to resolution.
Strong attention to detail and follow-up.
Ability to read and understand association governing documents, contracts, financial reports, and business correspondence.
Ability to maintain confidentiality and exercise sound judgment.
Proficiency with Microsoft Outlook, Word, Excel, and other standard business technology.
Ability to learn and use property and association management software.
Self-motivated, proactive, dependable, and team-oriented.
Bachelor’s degree preferred.
Community association, property management, real estate, hospitality, or related client-service experience preferred.
Previous community association management experience is preferred but not required for candidates with strong transferable management skills.
Professional community association credentials are preferred or may be required as the employee progresses in the position.
Regular travel throughout Greater New Orleans to assigned properties.
Attendance at evening Board and association meetings is required.
Ability to respond appropriately to time-sensitive association matters.

Nice To Haves

Bachelor’s degree.
Community association, property management, real estate, hospitality, or related client-service experience.
Previous community association management experience.
Professional community association credentials.

Responsibilities

Serve as the primary management contact and resource for assigned Boards of Directors.
Build and maintain working relationships with Board members, homeowners, vendors, and other association stakeholders.
Attend Board, annual, community, and other meetings as required by management agreements.
Prepare meeting agendas, management reports, action-item lists, and supporting materials.
Help Boards implement approved decisions, policies, projects, and priorities, and provide practical recommendations on operations, maintenance, budgeting, governance, and long-term planning.
Communicate regularly with Board members about association activities, open items, projects, and significant issues.
Conduct property inspections and community walk-throughs; identify maintenance concerns, covenant violations, safety concerns, and other operational issues.
Coordinate maintenance, repairs, inspections, vendor services, routine maintenance, and special projects through completion.
Coordinate bids and RFPs, assist Boards with vendor selection, and monitor vendor performance.
Maintain association records, contracts, property information, and operational files.
Coordinate Architectural Review applications and community inspections as applicable.
Review monthly association financial statements and provide management commentary or summaries to Boards.
Assist with annual operating budgets and long-term financial planning; monitor expenses against approved budgets and identify variances or financial concerns.
Monitor owner delinquency and collection activity and coordinate appropriate follow-up.
Oversee accounts payable processes in accordance with Soniat Realty and Associa procedures.
Assist Boards in evaluating significant repairs, reserve expenditures, and capital improvement projects.
Manage associations according to governing documents, management agreements, established policies, and applicable requirements.
Coordinate required association notices, annual meeting materials, disclosures, and owner communications.
Work with legal counsel, insurance professionals, accountants, engineers, and other professional advisors when needed.
Keep Boards informed about significant legal, insurance, compliance, collection, and operational matters; maintain confidentiality and discretion.
Respond professionally and promptly to Board and homeowner inquiries, explain association policies and decisions when appropriate, manage conflict calmly, and document and follow through on issues.
Maintain accurate association, homeowner, vendor, and property information in company management systems, including calendars, action-item lists, project tracking, inspection records, and contracts.
Use Soniat Realty and Associa systems and processes, and maintain organized electronic and physical association records.
Supervise or coordinate assigned support staff as appropriate.
Perform other duties as assigned.