Community Association Manager

Associa•Tuscaloosa, AL

6d•Onsite

About The Position

The Community Manager serves as the onsite leader for Westgate Luxury Condominiums, a 79-unit condominium community. The role is responsible for overall operations, administration, maintenance coordination, financial oversight, staff leadership, resident and owner relations, vendor management, and protection of community assets. The Community Manager works closely with the Board of Directors and Associa McKay Management to maintain professional service levels, consistent operations, sound financial administration, and a well-managed residential environment. The position calls for initiative, accountability, sound judgment, proactive communication, and commitment to continued professional development. The manager is expected to take ownership of operations, follow through on commitments, anticipate and address issues, balance service and operational priorities with financial responsibility and Board direction, and represent Associa McKay Management with integrity.

Requirements

High school diploma or equivalent.
Hands-on experience coordinating daily operations for a condominium or residential community.
Experience supervising staff, assigning work, coordinating schedules, and supporting employee training.
Experience working with residents, owners, vendors, contractors, maintenance providers, and community leadership.
Working knowledge of invoice review, purchasing, maintenance coordination, emergency response, and property recordkeeping.
Ability and willingness to complete continued training in budgeting, financial reporting, expense monitoring, and budget administration.
Excellent communication, organization, customer service, problem-solving, and leadership skills.
Ability to manage multiple priorities and make appropriate operational decisions independently.
Proficiency in Microsoft Outlook, Word, Excel, and Teams.
Valid driver license, acceptable driving record, and reliable transportation.
Ability to successfully complete all company-required training and certification programs.

Nice To Haves

Two years of condominium property management experience, including progression into a supervisory role.
CMCA designation, or willingness to pursue an appropriate industry designation.

Responsibilities

Serve as the primary liaison among the Board of Directors, residents, owners, staff, vendors, contractors, and Associa McKay Management.
Direct and oversee daily property operations, maintenance activities, administrative functions, and service delivery.
Supervise onsite staff, set expectations, coordinate schedules, delegate responsibilities, provide work direction, and support employee training and development.
Prepare Board updates, management reports, action item lists, operational recommendations, and other information to support decision-making.
Attend and support Board meetings, operational meetings, annual meetings, and special meetings as required.
Respond promptly and professionally to resident and owner questions, concerns, service requests, and property-related issues.
Coordinate maintenance requests, repairs, inspections, preventive maintenance activities, and ongoing property needs.
Identify maintenance priorities and support planning for capital projects, major repairs, and long-term asset preservation.
Manage vendor and contractor relationships, obtain proposals, coordinate contracted services, monitor performance, and follow up on work in progress.
Review invoices, purchase requests, work orders, and supporting documentation within delegated authority and established approval procedures.
Assist with annual budget preparation and, with appropriate training and guidance, manage expense monitoring, financial reporting, budget administration, and variance review.
Monitor approved expenditures and help ensure operational decisions comply with company policies, governing documents, the approved budget, and Board direction.
Maintain accurate property records, contracts, invoices, work orders, reports, correspondence, and other management documentation.
Coordinate emergency response and urgent property matters, communicate promptly with appropriate parties, and help ensure established procedures are followed.
Make day-to-day decisions independently within assigned authority and escalate material financial, legal, safety, or governance matters as appropriate.
Promote professionalism, transparency, accountability, consistency, and exceptional service.
Conduct local travel within the community and surrounding service area as needed, and attend meetings, inspections, training sessions, and special projects.