Community Association Manager

Associa•Foothill Ranch, CA

4d•Onsite

About The Position

A Community Manager I provides overall supervision of a community association and interacts with homeowners, vendors, board and committee members, and Associa staff. The role oversees association operations and administration in accordance with the management agreement and association policies and procedures. It serves as, or oversees, the primary liaison to the Board of Directors and homeowners, and performs or directs administrative and management duties requested by the board. The manager develops and uses community management tools; reviews monthly financial reports and submits management summaries; advises the board and committees on major capital expenditures; monitors delinquencies and collections; attends board meetings and community events as needed; prepares board packages; and informs the board of legal actions involving the association. The role also maintains unit, contract, and resident records; supports architectural review and inspections; manages vendors and contracted staff; coordinates inspections of facilities and common areas; and oversees accounts payable according to company procedures. Other duties may be assigned. The position is full-time, pays $70,304–$75,000, and is located at 27051 Towne Centre Dr., Suite 200, Foothill Ranch, CA 92610. Direct experience is highly considered.

Requirements

Associate degree required.
Knowledge of Microsoft Office products, including Word, Excel, and Outlook, at a proficient level.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles relate to homeowner requests.
Proficient knowledge of business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.
Active driver's license and access to a dependable vehicle for inspections.

Nice To Haves

Bachelor's degree preferred.
CMCA or CCAM certification preferred.
Direct community association experience is highly considered.

Responsibilities

Supervise association operations and administration in accordance with the management agreement and association policies and procedures.
Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners.
Perform or direct administrative and management duties requested by the Board of Directors.
Develop and effectively use community management tools, including calendars, action item lists, resolution worksheets, agendas, RFP matrices, committee charters, procurement procedures, and operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Board of Directors.
Provide or oversee recommendations to the board and committees regarding major capital expenditures.
Monitor delinquency rates and the collections process for the account portfolio.
Attend board meetings as required by the management agreement and community events as needed.
Prepare board packages within established time frames.
Ensure the Board of Directors is aware of legal actions involving the association.
Maintain unit and contract files relating to association operations.
Assist the Board of Directors or architectural review board with architectural reviews and routine inspections as necessary.
Maintain the C3 database, including updating resident information.
Manage routine and special-project vendors, including procurement and performance evaluation as contracted.
Oversee Associa staff as provided for in the contract.
Coordinate or oversee inspections of building facilities and common areas, and arrange follow-up actions as required.
Oversee the accounts payable process in accordance with Associa home office procedures.
Perform other duties as assigned.