Community Association Manager

Associa•Corona, CA

4d•Onsite

About The Position

A Community Manager I is responsible for the overall supervision of a portfolio of community associations. The role interacts with homeowners, vendors, board and committee members, and Associa staff. It includes travel to client associations for board meetings, inspections, walk-throughs, and community events as needed and in accordance with management agreements. The manager supervises association operations and administration, serves as or oversees the primary liaison with boards and homeowners, and performs or directs administrative and management duties requested by the Board of Directors under the management agreement. The position prepares board meeting agendas and packages, annual disclosures, meeting notifications, and financial statement packages, and arranges required bulk mailings. It maintains homeowner and association records, coordinates inspections and follow-up, supports effective use of community management tools, reviews monthly financial reports, and provides or oversees recommendations on major capital expenditures. Compensation is $70,000–$75,000 annually, with direct experience highly considered. The stated work location is 1285 Corona Pointe, Corona, CA 92879.

Requirements

Proficiency with Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of association board and Community Association Manager roles and how those roles interface with homeowner requests.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict-resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion in performing duties and responsibilities.
Self-motivated, proactive, detail-oriented, and able to work as part of a team.
Time-management and time-critical prioritization skills; ability to prioritize, meet deadlines, and manage time.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Ability to work effectively with others in person and in group settings.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copier, fax, and phone systems.
Knowledge of company policies, procedures, and forms.

Nice To Haves

Direct experience is highly considered.

Responsibilities

Supervise a portfolio of community associations and oversee association operations and administration in accordance with management agreements and association policies and procedures.
Travel to client associations to attend board meetings, conduct inspections and walk-throughs, and attend community events as needed and as specified by management agreements.
Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within statutory or governing-document deadlines.
Update homeowner and association information in C3 and shared files.
Coordinate or oversee inspections of building facilities and common areas, and arrange appropriate follow-up actions.
Act as, or oversee, the primary liaison with the Association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure effective development and use of Associa community management tools, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and fiscal-year operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Board of Directors and committees regarding major capital expenditures needed to maintain the community's appearance and operation.
Partner with stakeholders such as assistant community managers, vendors, peers, and clients.