Community Association Manager
Associa•Dublin, OH
•Hybrid
About The Position
Our Community Association Managers partner directly with HOA and condominium Boards of Directors to help communities operate efficiently, protect property values, improve resident experiences, and successfully navigate both everyday challenges and long-term strategic initiatives. If you enjoy leadership, project management, customer service, communication, financial oversight, and problem-solving, this career offers a unique opportunity to make a meaningful impact while building long-term professional growth. No two days look the same, and that is exactly what makes this role rewarding.
Requirements
- Experience in community management, property management, hospitality, customer service, retail leadership, operations, project management, or a related field
- Strong organizational and time-management skills
- Professional written and verbal communication abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams
- Valid driver's license and reliable transportation
- Ability to travel regularly throughout assigned communities
- Ability to attend evening Board meetings as required
Nice To Haves
- CMCA (Certified Manager of Community Associations)
- AMS or PCAM designation
- Completion of CAI M-100 coursework
- HOA or condominium management experience
- Property management experience
- Budgeting and financial reporting experience
- Vendor management and contract administration experience
- Project management experience
- Experience working with Boards, committees, or volunteer leadership groups
Responsibilities
- Serve as the primary advisor and liaison to Boards of Directors
- Facilitate Board meetings and annual meetings
- Assist Boards in understanding governing documents, policies, and operational responsibilities
- Prepare agendas, management reports, and meeting materials
- Partner with Board members to establish community goals, priorities, and action plans
- Support committee initiatives and community projects
- Review monthly financial reports and communicate key insights to Boards
- Assist with annual budget preparation and planning
- Monitor expenditures against approved budgets
- Support reserve planning and capital improvement strategies
- Review contracts, invoices, and project-related expenses
- Assist Boards in making informed financial decisions
- Oversee the day-to-day administration of assigned communities
- Conduct routine property inspections and site visits
- Monitor common area maintenance and vendor performance
- Coordinate corrective actions and follow-up activities
- Ensure compliance with governing documents and community standards
- Maintain accurate community records and documentation
- Manage community improvement projects from planning through completion
- Solicit and evaluate vendor proposals and bids
- Coordinate contractor activities and project timelines
- Monitor project quality, communication, and budget adherence
- Build and maintain strong vendor relationships
- Hold vendors accountable for contract performance and service expectations
- Respond to homeowner inquiries and concerns professionally and promptly
- Facilitate conflict resolution and problem-solving when appropriate
- Communicate community initiatives, updates, and policy changes
- Deliver exceptional customer service in a fast-paced environment
- Maintain positive relationships with residents, Board members, and stakeholders
- Draft professional correspondence, reports, and community communications
- Coordinate homeowner notices, mailings, and announcements
- Use community management systems and technology platforms
- Communicate effectively with homeowners, Board members, vendors, internal departments, and leadership teams
- Build trust through transparency, follow-through, and accountability
- Identify operational and community risks
- Support insurance, legal, and compliance processes as needed
- Ensure required notices, disclosures, and documentation are completed accurately
- Coordinate with legal counsel, vendors, and Board leadership when appropriate
- Promote proactive problem-solving to minimize risk and liability
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Company-paid life and disability insurance
- Paid time off and paid holidays
- Employee Assistance Program
- Wellness resources
- Company-paid CMCA, AMS, and PCAM certifications
- Company-paid Community Associations Institute (CAI) membership
- Industry-leading training and mentorship programs
- Defined career growth opportunities into Senior Community Manager, Community Director, regional leadership, and executive roles
- Company laptop and technology resources
- Business phone stipend or company-issued phone
- Mileage reimbursement
- Dedicated accounting, customer service, administrative, and leadership support teams
- Access to industry-leading management platforms and technology tools
- Compensation for eligible Board meetings held outside normal business hours
- Flexible scheduling opportunities
- Supportive leadership team committed to employee success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
