Community Association Manager

Associa•Little Falls, NJ

About The Position

Associa is seeking a Community Association Manager (CAM) to join its team in Monmouth County, New Jersey. The manager works closely with clients and vendors and partners with other Associa departments. Success in the role requires strong customer service skills and the ability to manage multiple projects. The CAM serves as or oversees the primary liaison with association board members and homeowners. The role includes traveling to client associations for board meetings, inspections, walk-throughs, and community events as needed under the management agreement. The manager also prepares annual disclosure packages, meeting notifications, and financial statement packages for homeowners and arranges bulk mailing within applicable deadlines. Additional duties include reviewing monthly financial reports, submitting management summaries to the board, and providing or overseeing recommendations on major capital expenditures needed to maintain community appearance and operations.

Requirements

Proficiency in Microsoft Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or another related industry.
Proficiency in typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and according to the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within deadlines set by state law or governing documents.
Review monthly financial reports and ensure the management summary is submitted to the association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.