Community Association Manager

Associa•Hilton Head Island, SC

About The Position

Associa is seeking a Portfolio Community Association Manager to join its team in Hilton Head Island, South Carolina. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The Community Association Manager supports the company’s growth by serving as, or overseeing, the primary liaison with association boards of directors and homeowners. The role travels to client associations for board meetings, inspections, walk-throughs, and community events as needed and as required by management agreements. It also prepares annual disclosure packages, meeting notifications, and financial statement packages for homeowners, arranges bulk mailings within applicable statutory or governing-document deadlines, reviews monthly financial reports, and ensures management summaries are submitted to association boards. The manager provides or oversees recommendations to boards and committees concerning major capital expenditures needed to maintain community appearance and operations.

Requirements

Experience in community management, customer service, hospitality, or another related industry.
Proficiency in Microsoft Word, Excel, and Outlook.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with association boards of directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and as required by the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within the time frames set by state statute or governing documents.
Review monthly financial reports and ensure a management summary is submitted to the association board of directors.
Provide or oversee recommendations to association boards and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.