Community Association Manager

Associa•Corona, CA

6d•$70,000 - $75,000•Onsite

About The Position

A Community Manager I provides overall supervision of a portfolio of community associations. The role interacts with homeowners, vendors, board and committee members, and Associa staff. The position involves traveling to client associations for board meetings, inspections, walk-throughs, and community events as needed and in accordance with management agreements. The manager oversees association operations and administration, serves as or oversees the primary liaison with boards and homeowners, and performs management and administrative duties requested by the board in line with the management agreement. The manager prepares board meeting materials and homeowner disclosures, meeting notifications, and financial statement packages; maintains homeowner and association information; coordinates facility and common-area inspections and follow-up; and ensures effective use of community management tools. The role also reviews monthly financial reports, submits management summaries to association boards, and provides recommendations about major capital expenditures needed to maintain community appearance and operations. Compensation is $70,000–$75,000 annually, with direct experience highly considered. The work location is 1285 Corona Pointe, Corona, CA 92879.

Requirements

Proficiency in Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager and how those roles interface with homeowner requests.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in conflict resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion while performing duties and responsibilities.
Self-motivation, proactivity, attention to detail, and ability to work as part of a team.
Time-management and time-critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and written instructions proficiently.
Knowledge of company policies, procedures, and forms.
Ability to partner with multiple stakeholders, such as assistant community managers, vendors, peers, and clients.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.
Ability to operate general office equipment, including copiers, fax machines, and phone systems.

Nice To Haves

Direct experience is highly considered.

Responsibilities

Travel to client associations for board meetings, inspections, walk-throughs, and community events as needed and per the management agreement.
Prepare agendas, update management reports, and compile documents and copies for board meeting packages.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within applicable statutory or governing-document time frames.
Update homeowner and association information in C3 and shared files.
Coordinate or oversee inspections of building facilities and common areas and arrange appropriate follow-up actions.
Supervise association operations and administration in accordance with the management agreement and the association’s policies and procedures.
Act as, or oversee, the primary liaison with the association Board of Directors and homeowners as needed.
Perform or direct administrative and management duties requested by the Board of Directors and consistent with the management agreement.
Ensure Associa community management tools are effectively developed and used, including annual calendars, action item lists, resolution worksheets, timed agendas, RFP matrices, committee charters, procurement procedures, and FY operating budgets.
Review monthly financial reports and ensure a management summary is submitted to the association Board of Directors.
Provide or oversee recommendations to the Board of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.