Community Association Manager

BallenIsles Country Club • Punta Gorda, FL

19d • $80,000 - $85,000 • Onsite

About The Position

Babcock National Golf Club in Punta Gorda, Florida, is hiring a Community Association Manager to administer, operate, and manage community facilities, programs, and amenities. The manager plans, directs, recommends, and implements policies and procedures to maintain the Association’s common elements in a first-class manner, consistent with community rules, regulations, goals, and objectives. The role is the Association Board’s first point of contact for operational matters and oversees facilities maintenance, member services, non-golf sports, and activities teams.

The position works in a fast-paced, hospitality-focused property organization. It requires frequent interaction with the General Manager, Board of Directors, homeowners, employees, and vendors, and includes responsibility for budgets, financial and management reporting, safety, maintenance, rule enforcement, contractor oversight, and emergency preparedness. The manager must be on call 24 hours a day, 7 days a week for emergencies or incidents.

Compensation is $80,000–$85,000 annually, based on experience. The position requires a high school diploma and a Florida CAM license (LCAM), as well as a driver’s license. Two to three years of CAM or related business experience is highly preferred.

Requirements

• High school diploma required.
• Valid State of Florida CAM license (LCAM) required.
• Driver’s license required.
• Outstanding customer service, leadership, communication, and interpersonal skills.
• Effective written and verbal communication skills.
• Ability to work in a complex reporting environment and as part of a large, diverse team.
• Ability to read and speak English to perform job duties.
• Ability to work on call 24 hours a day, 7 days a week, for emergencies or incidents.

Nice To Haves

• Associate degree with a concentration in business, or an equivalent combination of education and experience.
• Two to three years of CAM or related business experience.
• Prior supervisory and management experience.
• Knowledge of Microsoft Office applications.

Responsibilities

• Hire and manage direct employees and oversee the selection and management of outside vendor staff to ensure they meet community goals and hospitality standards.
• Schedule or review staff assignments to provide adequate coverage while staying within the approved budget.
• Conduct frequent meetings with direct reports to communicate goals and ensure the desired quality of the member experience.
• Plan, direct, and oversee systems for protecting community assets and Association records.
• Inspect the community and facilities to determine maintenance and security needs.
• Document and investigate resident complaints about employee or vendor conduct.
• Direct inspections to detect hazards and ensure safety rules are posted and enforced.
• Investigate accidents and property damage claims and prepare full written reports.
• Prepare property damage reports and insurance claims, estimate repair costs, and arrange approved repairs.
• Prepare agendas for Association and committee meetings and supervise file and record management.
• Ensure compliance with Association rules, bylaws, and governing documents.
• Attend monthly Board of Directors meetings and Annual or Special Meetings.
• Assist with monthly financial reports and review them for accuracy and variance trends.
• Provide monthly management reports to the General Manager and Board, including events, financial variances, and recommendations.
• Provide the General Manager with a weekly summary of major events.
• Maintain a prioritized action list of community projects, duties, and task holders.
• Maintain professional relationships with the General Manager, Board, and homeowners; record service requests and promptly investigate and report serious complaints.
• Prepare operational procedures for fire prevention, firefighting, traffic control, and parking control.
• Prepare the annual budget for review with the General Manager and coordinate Board meetings.
• Maintain and securely organize blueprints, maps, plats, and related records.
• Perform violation inspections, monitor compliance with rules and regulations, establish violation-handling procedures, issue required notices, maintain follow-up records, and liaise with counsel when legal action is required.
• Solicit bids and participate in selecting contractors and vendors for maintenance, construction, utilities, and other Association services.
• Supervise and monitor contractors providing services to the Association.
• Inspect equipment and building-component repairs and maintenance, and review invoices for completed work and contract compliance.
• Review and approve direct-employee payroll and review and code vendor invoices before payment.
• Track homeowner architectural change requests and inspect completed work for compliance.
• Inform the Board and homeowners about events affecting their use and enjoyment of Association facilities.
• Communicate ideas to help the community prepare for and cope with weather-related events.
• Lead hurricane preparation and implement approved preparedness protocols.
• Ensure website content is current and relevant.
• Ensure team members follow safety precautions and procedures.
• Perform other responsibilities assigned by the direct supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law, eligibility criteria, plan terms, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED