Community Association Manager

Associa•Aurora, CO

5d•$80,000 - $85,000•Onsite

About The Position

Associa is seeking an on-site Community Association Manager in Broomfield, Colorado. The role requires strong customer service skills and the ability to manage multiple projects. The manager works with association boards on planning, communications, meetings, financial oversight, contracts, insurance, and common-area issues. The role also supports homeowners by handling escalated correspondence, account-adjustment workflows, work orders, and requests for community items and access devices. Compensation is $80,000–$85,000, with direct experience highly considered.

Requirements

Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Experience in community management, customer service, hospitality, or a related industry.
Proficiency in business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Nice To Haves

Direct experience is highly considered.

Responsibilities

Obtain board directives and create action-item lists.
Communicate regularly with the board, including weekly check-in emails and action-item updates.
Create board packets and facilitate meetings.
Respond to board members within 24–48 hours.
Conduct annual strategic-planning and working sessions with the board.
Attend regularly scheduled board, annual, and special meetings as outlined in the management contract.
Take meeting minutes and provide them to the board within one week of the meeting.
Provide monthly financial reports, including a financial summary page, for board review.
File received documents to the F-Drive within 24 hours.
Contact association legal counsel as directed by the board.
Monitor routine contract-renewal dates and report them to the board.
Monitor insurance renewals, expiration dates, and payments.
Inspect facilities and common areas and report issues to the board.
Prepare annual budgets.
Review monthly financials for reclassifications and variances.
Prepare monthly financial summaries for financial approval.
Review and approve invoices daily.
Set up, review, and confirm monthly reserve contributions.
Advise the board on financial decisions and help it stay within budget.
Review delinquencies and compile information needed for attorney turnover.
Respond to escalated homeowner correspondence within 24–48 hours.
Document homeowner interactions in C3 notes.
Process Branch Access workflows for account adjustments, including credits, charges, and refunds as needed.
Review pending work-order requests and direct the work or schedule it with a vendor.
Assess fees for keys, parking passes, openers, and similar items, with ACAM assistance.