Community Association Manager

Associa•Chantilly, VA

About The Position

The Community Association Manager (CAM) works closely with clients and vendors and partners with other Associa departments. The role supports company growth through communication with association boards and homeowners, community visits, preparation of annual materials, review of financial reports, and recommendations related to capital expenditures. Success requires strong customer service, conflict-resolution, communication, organization, and project-management skills.

Requirements

Experience in community management, customer service, hospitality, or another related industry.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Proficiency in typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficiency in customer service and conflict resolution.
Ability to work effectively with others in person and in group settings.
Ability to prioritize, manage time, and meet deadlines.
Ability to communicate effectively and professionally by phone, email, and in person.

Responsibilities

Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and per the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within the time frames set by state statute or governing documents.
Review monthly financial reports and ensure the management summary is submitted to the Association Board of Directors.
Provide or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.