Community Association Manager

Troon • Estero, FL

19d • Onsite

About The Position

Verdana Villages in Estero, Florida, is hiring a Community Association Manager (CAM) to oversee Homeowners Association operations. The CAM manages relationships among the community, residents, guests, employees, the Board of Directors, Troon leadership, the finance and budget team, and vendors. The role is responsible for delivering accountable, service-focused operations and a high-quality lifestyle experience for residents. Compensation is $85,000–$95,000 annually, based on experience.

The manager leads staff and department heads, develops and implements operating procedures, oversees HOA financial planning and reporting, coordinates vendor services, and supports the Board on association matters. The role also monitors service quality, investigates complaints and rule violations, inspects community property and equipment, and coordinates maintenance and construction work. The position may include other duties or coverage as needed.

Candidates must hold a Community Association Manager (CAM) license and have a high school diploma. Five years of community management experience in association operations and proven leadership experience are required. A bachelor’s degree and at least ten years of professional experience are preferred. The position involves regular standing and speaking or hearing; frequent walking, hand use, reaching, climbing or balancing, and lifting or moving up to 10 pounds; and occasional sitting, stooping, kneeling, crouching, tasting or smelling, and lifting or moving up to 50 pounds. Operating a motor vehicle may sometimes be required.

Requirements

• Community Association Manager (CAM) license required.
• High school diploma required.
• Five years of previous community management experience in association operations required.
• Proven leadership experience required.
• Ability to communicate effectively with residents and employees one-on-one and in small groups in a fast-paced environment.
• Ability to create and distribute clearly written correspondence.
• Ability to delegate responsibilities.
• Ability to motivate, develop, and manage a team.
• Computer literacy.
• Ability to perform mathematical computations for budgeting and cost analysis.
• Must obtain any required local and state licenses or certifications.
• Ability to perform the essential duties safely; reasonable accommodations may be made for individuals with disabilities.
• Physical ability to stand, talk or hear regularly; walk, use hands, reach, and climb or balance frequently; and lift or move up to 10 pounds frequently and up to 50 pounds occasionally. May need to operate a motor vehicle.

Nice To Haves

• Bachelor’s degree preferred.
• A minimum of ten years of professional experience preferred.

Responsibilities

• Deliver and promote prompt, courteous, genuine service to residents, guests, and employees.
• Motivate, direct, and assist department heads and front-line staff.
• Plan, develop, and implement operational procedures in alignment with Troon practices and policies.
• Oversee privacy functions in coordination with the Board.
• Implement HOA goals and objectives to meet the expectations of residents, the Board, and Troon Management.
• Coordinate operating and capital budget development, monitor HOA financial statements, and take corrective action as needed.
• Maintain relevant professional association memberships and attend conferences, workshops, and meetings to stay current in the field.
• Maintain awareness of HOA financial records and complete daily, month-end, and annual reporting.
• Monitor service quality and resident satisfaction, and secure and protect HOA assets, facilities, and equipment.
• Build professional relationships among the community, team members, and the company.
• Coordinate contracted vendors and evaluate their performance.
• Facilitate and prepare paperwork for budget, annual, and Board of Directors meetings.
• Investigate complaints, disturbances, and violations and resolve problems in accordance with rules and regulations.
• Inspect grounds, residences, facilities, and equipment to identify repair or maintenance needs.
• Solicit and analyze contractor bids for community repairs and maintenance.
• Assist with planning, scheduling, and coordinating maintenance, major repairs, and construction projects.
• Maintain records of maintenance and operating costs and Association expenses; purchase supplies as needed.
• Assist the Board with vendor selection and manage service contracts as directed.
• Assist with preparation of detailed Association budgets and financial reports.
• Confer regularly with association members, meet with the Board and committees, and provide leadership to team members.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law, eligibility criteria, plan terms, and company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED