Community Association Manager (Chicago, IL)
About The Position
RealManage Elevated Onsite, a division of RealManage, provides onsite management services for community associations. The Community Association Manager will report to the General Manager and lead eight sub-associations in pursuing each Board’s goals and objectives for asset management. This onsite leader will support the community’s vision and operating philosophies while serving clients, staff, residents, and the community. The role calls for strong leadership and communication, a commitment to member and guest service, business acumen, and effective planning and organization. The manager oversees day-to-day operations across the sub-associations, supports Board relationships, and helps ensure community facilities and processes operate effectively and efficiently. The position is onsite Monday through Friday during normal business hours, with occasional extended hours as required.
Requirements
- Active Illinois Community Association Manager (CAM) license.
- At least two years of homeowner association (HOA) management experience; onsite experience is preferred.
- Previous onsite management experience.
- Strong interpersonal, supervisory, and customer service skills.
- Ability to set priorities, plan, organize, and delegate effectively.
- Strong written and verbal communication skills and command of English.
- Excellent telephone etiquette.
- Ability to work effectively under time constraints and deadlines.
- Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
- Ability to work a standard schedule, with occasional extended hours as required.
- Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects weighing up to 10–15 pounds.
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
- Visual acuity to read printed materials, spreadsheets, and computer screens.
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
- Ability to work in a standard office environment with moderate noise levels.
- Bachelor’s degree preferred; associate degree or relevant experience required.
Nice To Haves
- Onsite HOA management experience, preferably with single-family and condominium associations.
- CMCA and AMS designations.
- Hospitality or club management background.
- Bachelor’s degree.
Responsibilities
- Conduct frequent site inspections to ensure safety, courtesy, cleanliness, and operational efficiency.
- Maintain a visible presence in the community and promptly address members’ inquiries, concerns, and feedback.
- Prepare and execute all elements related to required association meetings in a timely manner.
- Develop positive relationships.
- Ensure compliance with each sub-association’s policies and procedures as defined by its Board of Directors.
- Plan, develop, and implement approved operational policies, procedures, methods, and regulations for each sub-association.
- Lead development of each sub-association’s annual operating, cash, and capital budgets, and establish checkpoints to assess budget compliance.
- Prepare monthly financial reports for each sub-association’s Board of Directors in a timely manner.
- Coordinate development of long-range and annual business plans aligned with association bylaws and policies.
- Monitor the impact of association policies, programs, and processes and recommend changes as needed.
- Monitor the quality of association products and services to support member and guest satisfaction.
- Secure and protect association assets.
- Maintain ongoing dialogue with members to gather input on association direction and improvements.
- Coordinate with Boards of Directors on development and implementation of strategic plans.
- Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations consistent with general policies.
- Evaluate committee activities that report to the General Manager.
- Ensure compliance with purchasing policies and procedures.
- Provide feedback to management staff to support appropriate employee training, supervision, scheduling, and understanding of responsibilities.
- Support internal controls.
- Perform other duties as assigned to meet the organization’s ongoing needs.
Benefits
- Medical insurance: company pays the employee-only premium for the HSA plan.
- Dental insurance.
- Vision insurance.
- Life and disability insurance.
- Health Savings Account (HSA); enrollment in the required high-deductible medical plan is necessary for eligibility.
- Flexible Spending Account for health-related expenses.
- Flexible Spending Account for dependent care expenses.
- Education reimbursement for industry-related classes.
- 401(k) match after one year.
- Employee Assistance Program (EAP).
- Nine paid holidays and two floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
