Community Association Manager (Chicago, IL)
About The Position
RealManage Elevated Onsite, a division of RealManage, provides management services to community associations with onsite staff. The Community Association Manager will report to the General Manager and lead eight sub-associations in meeting their Boards’ goals and objectives for asset management. Working onsite, this person will help ensure effective and efficient daily operations of community facilities and processes while promoting the community’s vision and maintaining a strong commitment to clients, staff, and residents. The role calls for a visible, service-oriented leader with strong communication, planning, organizational, and business skills. The manager is responsible for operational policies and procedures, association meetings, budgets and financial reporting, long-range and annual business plans, compliance, member satisfaction, and protection of association assets. The position works onsite Monday through Friday during normal business hours, with occasional extended hours as required.
Requirements
- Active Illinois Community Association Manager (CAM) license required.
- At least two years of homeowner association (HOA) management experience required; onsite experience preferred.
- Previous onsite management experience required.
- Strong interpersonal, supervisory, and customer service skills.
- Ability to set priorities, plan, organize, and delegate effectively.
- Strong written and verbal communication skills, with command of written and spoken English.
- Excellent phone etiquette.
- Ability to work effectively under time constraints and deadlines.
- Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledgers.
- Associate degree or relevant experience required.
- Ability to sit for prolonged periods at a desk and work on a computer; occasionally stand, walk, bend, or reach; and lift or move objects up to 10–15 pounds.
- Manual dexterity to use a computer keyboard, mouse, telephone, and other office equipment; visual acuity to read printed materials, spreadsheets, and screens; and hearing and speech ability to communicate in person, by phone, and in virtual meetings.
- Ability to work in a standard office environment with moderate noise levels and a standard schedule, with occasional extended hours as required.
Nice To Haves
- Onsite HOA management experience, preferably with single-family and condominium associations.
- CMCA and AMS designations.
- Hospitality or club management background.
- Bachelor’s degree.
Responsibilities
- Conduct daily and frequent site inspections to maintain high standards of safety, courtesy, cleanliness, and efficiency.
- Maintain a visible presence in the community and among the team; promptly address member inquiries, concerns, and feedback.
- Prepare and execute all elements related to required association meetings in a timely manner.
- Develop positive relationships.
- Ensure compliance with each sub-association’s policies and procedures as defined by its Board of Directors.
- Plan, develop, and implement approved operational policies, procedures, methods, and regulations for each sub-association.
- Drive development of annual operating, cash, and capital budgets for each sub-association, and establish periodic checkpoints to assess budget compliance.
- Prepare monthly financial reports for each sub-association’s Board of Directors in a timely manner.
- Coordinate development of long-range and annual business plans aligned with association bylaws and policies.
- Oversee the impact and effect of association policies, programs, and processes, and recommend changes as needed.
- Monitor the quality of association products and services to support member and guest satisfaction.
- Secure and protect association assets.
- Maintain ongoing dialogue with members to gather input on association direction and potential improvements.
- Coordinate with Boards of Directors on the development and implementation of strategic plans.
- Plan, develop, and approve specific operational programs, procedures, methods, rules, and regulations in concert with general policies.
- Evaluate committee activities that report to the General Manager.
- Ensure compliance with purchasing policies and procedures.
- Provide feedback to management staff to support appropriate employee training, supervision, scheduling, and understanding of responsibilities.
- Support internal controls.
- Perform other duties as assigned to meet the organization’s ongoing needs.
Benefits
- Company-paid employee-only premium on the HSA medical plan.
- Dental insurance.
- Vision insurance.
- Life and disability insurance.
- Health Savings Account (HSA), with eligibility requiring enrollment in the high-deductible medical plan.
- Flexible Spending Account for health-related expenses.
- Flexible Spending Account for dependent care expenses.
- Education reimbursement for industry-related classes.
- 401(k) match after one year.
- Employee Assistance Program (EAP).
- Nine paid holidays and two floating holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
