Community Association Manager

Troon • Naples, FL

1d • Onsite

About The Position

Esplanade Golf & Country Club in Naples, Florida, is seeking a Community Association Manager to oversee the homeowner experience and daily operations of its gated community. The community spans 1,700 acres and includes 1,184 single-family homes, condominiums, and coach homes, along with resort-style amenities. The role calls for a customer-focused leader who represents the company and works to exceed the needs of members and guests.

The manager directs and oversees community and facility activities and relationships among guests, associates, and the community, with responsibility for member and guest satisfaction and financial performance. The position coordinates community resources and vendors, oversees security and property access, manages maintenance and records, supports the Community Association Board, and partners with executive leadership on insurance coverage. The manager may also supervise two or more full-time associates or their equivalent.

This position requires a Florida Community Association Manager license. Two to three years of CAM or related business experience is highly preferred. Compensation is commensurate with experience and includes potential annual performance bonuses. Eligible benefits include medical, dental, and vision coverage; a 401(k) with employer match; paid time off and leaves of absence; and bonus eligibility, subject to applicable plan terms and policies.

Requirements

• Must hold a Florida Community Association Manager license.
• Proven leadership or supervisory experience.
• Exceptional customer service and communication skills.
• Strong analytical and problem-solving ability.
• Highly organized and detail-oriented, with the ability to multitask.
• Ability to plan, organize, and prioritize work to meet deadlines.
• Proficiency with information technology, Outlook, Microsoft platforms, and industry-related programs.
• Outstanding interpersonal skills.

Nice To Haves

• Two to three years of CAM or related business experience is highly preferred.

Responsibilities

• Coordinate internal resources and oversee vendors responsible for neighborhood and common-area landscaping and cleanup.
• Manage Community Security and the Greeter’s Cottage, including property access for members, guests, and construction.
• Manage repairs and maintenance for roads, street signage and lighting, the trail system, and storm-water retention areas.
• Oversee the reserve study for Community Association assets.
• Oversee coordination of Association and neighborhood communications.
• Assist with collecting dues, assessments, and other charges, and send reminder letters as needed.
• Partner with the Community Association Board; coordinate and attend Board meetings; and track minutes and resolutions.
• Track and maintain financial, compliance, and corporate records, recorded membership and disclosure statements, and governing documents.
• Maintain Board training and planned Community statute compliance.
• Maintain certifications and education related to the role and its responsibilities.
• Partner with executive leadership to manage insurance coverage.
• When applicable, direct, supervise, and evaluate two or more full-time associates or their equivalent, including hiring, training, scheduling, disciplinary actions in coordination, and delegation of tasks and responsibilities.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for associates age 19 and older.
• Paid time off and leaves of absence, in accordance with applicable law and eligibility criteria.
• Eligibility for bonuses, including potential annual performance bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed